Deco m5

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Deco m5

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Deco m5
Deco m5
2020-08-30 14:37:38 - last edited 2020-09-02 07:00:05
Model: Deco M5  
Hardware Version:
Firmware Version: 1.4.7

Ever since 1.4xx update there is constant unstable connection issue, repeated new devices detected messages, and satellite Deco units loosing connections to internet. All Deco units are on version 1.4.7 and they are connected via wired connection to main unit. 

 

Please help urgently. 

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#1
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1 Accepted Solution
Re:Deco m5-Solution
2020-09-02 07:00:01 - last edited 2020-09-02 07:00:05

@Nanavati1 

 

Hello, sorry to hear that, but we can do some troubleshooting first to locate the issue so that we can try to fix it later. Please help confirm the below details:

1. What is the current network diagram?

2. What is the LED status of the Deco M5 when you lost connection? How do you make it back to work after that?

3. At that time, with a computer connected to the main Deco directly, can you access the internet? Try to simplify the network diagram, in other words, connect the main Deco to the modem only and then connect your computer to the main Deco to verify whether it works well.

4. If still the same, please connect the computer to the modem, bypass the main Deco to test whether the network works. 

 

Below are some suggestions you can give it a go.

1. Relocate the Deco nodes.

2. Swap the locations of the Deco, setup one satellite Deco to the main Deco.

 

May it help and have a nice day. 

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#2
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Re:Deco m5-Solution
2020-09-02 07:00:01 - last edited 2020-09-02 07:00:05

@Nanavati1 

 

Hello, sorry to hear that, but we can do some troubleshooting first to locate the issue so that we can try to fix it later. Please help confirm the below details:

1. What is the current network diagram?

2. What is the LED status of the Deco M5 when you lost connection? How do you make it back to work after that?

3. At that time, with a computer connected to the main Deco directly, can you access the internet? Try to simplify the network diagram, in other words, connect the main Deco to the modem only and then connect your computer to the main Deco to verify whether it works well.

4. If still the same, please connect the computer to the modem, bypass the main Deco to test whether the network works. 

 

Below are some suggestions you can give it a go.

1. Relocate the Deco nodes.

2. Swap the locations of the Deco, setup one satellite Deco to the main Deco.

 

May it help and have a nice day. 

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