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Upgrade tool is not able to validate my login ID and Password

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Upgrade tool is not able to validate my login ID and Password

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Smelt

2020-08-30 22:12:07 - last edited 2020-09-02 09:48:55

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Upgrade tool is not able to validate my login ID and Password

2020-08-30 22:12:07 - last edited 2020-09-02 09:48:55

Model: Deco M9 Plus

Hardware Version: V2

Firmware Version: 1.2.10

I read that to upgrade my deco M9 plus system I have to do it using the upgrade tool.

Apart that my Windows 10 system does not recognize as secure this tool, once I accept the risk and launch the application I don't get logged.

I have reseted the password and verified it with my mobile app.

Any idea where it could be the problem? I am using the VLAN 192.168.68.0 / 24 for the router internal subnet and I don't know if maybe the problem could be originated for the app looking for the router in some specifi range / IP.

Best regards,

Jose Luis

1 Accepted Solution

Smelt

LV1

2020-09-02 09:05:47 - last edited 2020-09-02 09:48:55

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Registered: 2020-08-30

Re:Upgrade tool is not able to validate my login ID and Password-Solution

2020-09-02 09:05:47 - last edited 2020-09-02 09:48:55

@TP-Link_Deco

Yes, you are right. The issue was the windows version. Before receiving you reply I have just found other user's post with the same problem.

https://community.tp-link.com/en/home/forum/topic/215440

I tried it with a Windows Pro version and it worked.

Thanks for your help.

Recommended Solution

3 Reply

David-TP

2020-09-02 06:53:30

Posts: 12346

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Re:Upgrade tool is not able to validate my login ID and Password

2020-09-02 06:53:30

@Smelt

Hi, there might be an issue for the Upgrade Tool to communicate with the local Deco units, you may simplify the network first and try again.

If possible, you may try with a different computer, Windows or Mac.

Thanks.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Smelt

LV1

2020-09-02 09:05:47 - last edited 2020-09-02 09:48:55

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Registered: 2020-08-30

Re:Upgrade tool is not able to validate my login ID and Password-Solution

2020-09-02 09:05:47 - last edited 2020-09-02 09:48:55

@TP-Link_Deco

Yes, you are right. The issue was the windows version. Before receiving you reply I have just found other user's post with the same problem.

https://community.tp-link.com/en/home/forum/topic/215440

I tried it with a Windows Pro version and it worked.

Thanks for your help.

Upgrade tool is not able to validate my login ID and Password

Upgrade tool is not able to validate my login ID and Password

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