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TD-W9977 Bridge mode disconnecting frequently.

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TD-W9977 Bridge mode disconnecting frequently.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TD-W9977 Bridge mode disconnecting frequently.
TD-W9977 Bridge mode disconnecting frequently.
2020-08-31 05:46:40 - last edited 2020-09-17 01:26:30
Model: TD-W9977  
Hardware Version:
Firmware Version:

Hi, 

I have configured TD-W9977 ADSL modem as a bridge mode. the same has connected with my firewall. The internet is disconnecting every 3 hours. os there any other settings i have to do.

i have verfied with ISP and firewall team they told there was no issue..

please help me to fix this issue.

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Re:TD-W9977 Bridge mode disconnecting frequently.-Solution
2020-09-17 01:26:19 - last edited 2020-09-17 01:26:30

@Arunic 

Good day.

Sorry for the delay.

Did you set up the TD-W9977 as an ADSL bridge modem only and connect your firewall router behind it?

Did both the wireless connection and wired connection drop the internet?

Did you need to do the broadband connection, such as PPPoE on the firewall router to get internet?

Would the DSL light blink or turn off when the internet dropped?

Have you tried to connect the computer to the bridge modem directly and set up the broadband connection on the computer to see if the connection would be stable?

By the way, how long have you had the router and when did the issue start?

Thank you very much!

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Re:TD-W9977 Bridge mode disconnecting frequently.-Solution
2020-09-17 01:26:19 - last edited 2020-09-17 01:26:30

@Arunic 

Good day.

Sorry for the delay.

Did you set up the TD-W9977 as an ADSL bridge modem only and connect your firewall router behind it?

Did both the wireless connection and wired connection drop the internet?

Did you need to do the broadband connection, such as PPPoE on the firewall router to get internet?

Would the DSL light blink or turn off when the internet dropped?

Have you tried to connect the computer to the bridge modem directly and set up the broadband connection on the computer to see if the connection would be stable?

By the way, how long have you had the router and when did the issue start?

Thank you very much!

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!
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