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Wan connection error

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Wan connection error

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Wan connection error
Wan connection error
2020-08-31 10:59:33 - last edited 2020-09-01 02:35:39
Model: Archer A7  
Hardware Version: V5
Firmware Version: 1.0.14 Build 20200220 rel.33197(4555)

Hi I've got a wan connection error. I have tried all the things listed here  https://www.tp-link.com/us/support/faq/138/  but it still doesn't work. My router works fine when connected via the same Ethernet connection. My issue is the one described in the link - no up address,subnet mask ect.  I have set this up before but stopped working for no apparent reason this morning.

Cheers,

Dom.

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Re:Wan connection error-Solution
2020-09-01 02:35:26 - last edited 2020-09-01 02:35:39

@Dom_garland 

 

Hello,

 

May I know who is your ISP and what kind of modem are you using? Do you still have internet access if you connect your computer directly to your modem with an Ethernet cable?

 

If the modem is still working properly, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

 

May it help.

Call for Beta Testers | Be the First Gamer of the TP-Link Wi-Fi 7 Gaming Router.
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Re:Wan connection error-Solution
2020-09-01 02:35:26 - last edited 2020-09-01 02:35:39

@Dom_garland 

 

Hello,

 

May I know who is your ISP and what kind of modem are you using? Do you still have internet access if you connect your computer directly to your modem with an Ethernet cable?

 

If the modem is still working properly, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

 

May it help.

Call for Beta Testers | Be the First Gamer of the TP-Link Wi-Fi 7 Gaming Router.
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Re:Wan connection error
2020-09-01 16:17:54

@Kevin_Z so it's magically fixed itself but it happens about once per month. My ISP is virgin and I have a hub 3.0 in modem mode. I did have internet access when I connected a laptop into the modem(made sure I disabled WiFi). The troubleshooting suggestions in the article were all ones that I had tried.

Cheers.

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