A6 AC1200 2.4ghz Wi-Fi keeps dropping/disappearing

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A6 AC1200 2.4ghz Wi-Fi keeps dropping/disappearing

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A6 AC1200 2.4ghz Wi-Fi keeps dropping/disappearing
A6 AC1200 2.4ghz Wi-Fi keeps dropping/disappearing
2020-09-01 10:33:07
Model: Archer A6  
Hardware Version: V2
Firmware Version: 1.1.5 Build 20191112 rel. 36515

Hello,

 

The 2.4ghz wifi keeps disappearing suddenly on my router. it ruins my Smart home devices connected on 2.4ghz.  Any patch or fix for this please. So hassle to keep repeating turning off of router.

 

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#1
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Re:A6 AC1200 2.4ghz Wi-Fi keeps dropping/disappearing
2020-09-03 09:02:05 - last edited 2020-09-03 09:02:22

@Geos 

 

Hello,

 

Sorry for the trouble caused, we will do some troubleshooting first and try to fix it.

 

So the current A6 will lose the 2.4GHz wireless connection? How about the 5GHz wireless connection, is it stable? Who is your ISP and what is the model of your modem?


What is the light status of the A6 when the internet drops? How often did this disconnect happen and how will it recover?


Please refer to the below troubleshooting guide to verify the basic settings and try to modify the wireless settings:
https://www.tp-link.com/support/faq/2237/

 

Please send us the whole system log includes the issue happening period if the above doesn't help.

 

Good days.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:A6 AC1200 2.4ghz Wi-Fi keeps dropping/disappearing
2020-09-03 11:30:03

@Kevin_Z 

 

Hello,

 

It doesn't lose connection, the SSID or the 2.4ghz network disappears. 5Ghz is fine and can be seen.

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#3
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Re:A6 AC1200 2.4ghz Wi-Fi keeps dropping/disappearing
2020-09-04 06:54:12

@Geos 

 

Hi, I have sent you a message personally, please confirm it.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:A6 AC1200 2.4ghz Wi-Fi keeps dropping/disappearing
2021-01-30 16:49:53

@Kevin_Z 

 

Did you ever get a resolution to this issue? I'm having the same problem with my A6. My smart home devices ( Amazon Echos, smart switches) drop from the 2.4 channel. And it is difficult to add new smart switches.

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#5
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Re:A6 AC1200 2.4ghz Wi-Fi keeps dropping/disappearing
2021-02-01 01:26:42

@Chindrun 

 

Hi, can you please check if this beta firmware helps with the 2.4G disconnect issue?

https://community.tp-link.com/en/home/forum/topic/207232

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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