Cannot connect to certain sites

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Cannot connect to certain sites

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Cannot connect to certain sites
Cannot connect to certain sites
2020-09-03 13:29:32 - last edited 2020-09-07 08:39:11
Model: Archer C9  
Hardware Version: V4
Firmware Version: 1.0.1 Build 20171219 rel.57874(5553)

I just got a Win 10 Dell lappy today. However my happiness is shortlived.

 

When I try to surf certain websites, it fail to load. Some websites that fail to load are as follows.

  • youtube

  • facebook

  • dailymotion

  • Google Chrome (I can download the installer from the site but the installer cannot download the files to start the installation)

  • Mozilla website

  • msn

 

Some websites that I can load.

  • dell

  • asiaone

  • vmware

  • news.com

  • bungie

  • bbc.com

  • viu.com

  • reddit.com

  • microsoft

 

The error message I get from Microsoft Edge is as follows

ERR_CONNECTION_RESET

or sometimes

ERR_SSL_PROTOCOL_ERROR

 

It seems like a DNS issue.

 

I have tried to following

  • flush DNS; ipconfig /flushdns

  • Using Google DNS as my DNS

  • netsh winsock reset

  • netsh int ip reset

  • reset router (unplug power for 5 mins)

  • disable anti-virus and firewall

 

 

I have another 12 devices (PS4, mobile, HP notebook, Smart TV, AV Reeceiver) that uses the same WiFi without any issues.

 

I try to further test it by bringing the laptop to a public WiFi like Mcdonalds, I can surf all the sites I wanted. No problem.

 

I have run out of ideas. If any expert here have any advice for me, please let me know.

 

Appreciate it.

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#1
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1 Accepted Solution
Re:Cannot connect to certain sites-Solution
2020-09-07 07:30:14 - last edited 2020-09-07 08:39:11

@Kevin_Z 

 

Problem solved. The issue is the WiFi driver on the laptop which is incompatible with the wifi router.

 

Strange is that the laptop works well with public wifi and my friend's home network.

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#3
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3 Reply
Re:Cannot connect to certain sites
2020-09-04 07:36:31

@mousehunt 

 

Hi, how about you connect this Win 10 Dell to your modem directly, will it connect to all the websites fine?

 

It is suggested to update the driver of the wireless adapter to give it a go.

 

Good days.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Cannot connect to certain sites-Solution
2020-09-07 07:30:14 - last edited 2020-09-07 08:39:11

@Kevin_Z 

 

Problem solved. The issue is the WiFi driver on the laptop which is incompatible with the wifi router.

 

Strange is that the laptop works well with public wifi and my friend's home network.

Recommended Solution
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#3
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Re:Cannot connect to certain sites
2020-09-07 08:39:32

@mousehunt 

 

Hi, glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day~

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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