Archer AX1500 - loosing internet connection constantly

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Archer AX1500 - loosing internet connection constantly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

DanielMezzalira

2020-09-08 15:23:22

Posts: 1

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Registered: 2020-09-08

Archer AX1500 - loosing internet connection constantly

2020-09-08 15:23:22

Model: Archer AX1500

Hardware Version: V1

Firmware Version: 1.0.2 Build 20200706 Rel. 8066(5553)

Hi, I bougth a wifi router ARcher AX1500, but I'm facing two issues: the wifi connection works only very closely to router and the internet constantly loose the connections (a looping of the few minutes working, 15 seconds without connection).

I saw a lot of similar issues, but without any properly way to fix?

1 Reply

Kevin_Z

2020-09-09 09:03:05

Posts: 21587

Helpful: 5041

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Registered: 2018-12-24

Re:Archer AX1500 - loosing internet connection constantly

2020-09-09 09:03:05

@DanielMezzalira

Hello, please help verify the below details and we will try to help you out:

May I know who is your ISP? What is the network bandwidth provided by your ISP?

When the internet drops on the AX1500, is the internet LED orange or green? Can you access its web interface at that time? If yes, what are the WAN IP address and default gateway?

Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/support/faq/2237/

Thanks.

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Archer AX1500 - loosing internet connection constantly

Archer AX1500 - loosing internet connection constantly

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