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Cannot connect ...

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Cannot connect ...

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Cannot connect ...

Ponmiho

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2020-09-09 14:04:23 - last edited 2020-09-10 09:08:57

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Registered: 2020-09-09

Cannot connect ...

2020-09-09 14:04:23 - last edited 2020-09-10 09:08:57

Model: Archer AX50

Hardware Version:

Firmware Version:

Hi, I'm Miho from Japan.
Thank you for your understanding in advance for my poor English and IT knowledge.

Situation right now...

. 2.4G and 5G of the body is lighting yellow , but

"WPS" connect "2" and "3" are lighting orange.

. As for AX50, 4 of 6 places are lighting yellow.

However, 2 places of right side are not lighting.

The connection would be fine and the explanation of app was all ok, so I have no idea what to do.....

Hope someone helps me.

1 Accepted Solution

Kevin_Z

2020-09-10 09:08:27 - last edited 2020-09-10 09:08:57

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Re:Cannot connect ...-Solution

2020-09-10 09:08:27 - last edited 2020-09-10 09:08:57

@Ponmiho

Hello,

Do you mean the internet LED is orange on the AX50? If yes, there might be no internet connection on it, and below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

BTW, who is your ISP? Ensure you have internet access when you plug your modem directly into the PC.

Thanks a lot.

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Recommended Solution

1 Reply

Kevin_Z

2020-09-10 09:08:27 - last edited 2020-09-10 09:08:57

Posts: 21206

Helpful: 4371

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:Cannot connect ...-Solution

2020-09-10 09:08:27 - last edited 2020-09-10 09:08:57

@Ponmiho

Hello,

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

BTW, who is your ISP? Ensure you have internet access when you plug your modem directly into the PC.

Thanks a lot.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

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