Home Network Community

Home

Forums

Stories

Knowledge Base

Home Network Community > Wi-Fi Routers > Please help!! Modem not holding settings??

< Wi-Fi Routers

Please help!! Modem not holding settings??

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Please help!! Modem not holding settings??

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

berekna

LV1

2020-09-09 21:23:59 - last edited 2020-09-10 07:28:47

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-09-09

Please help!! Modem not holding settings??

2020-09-09 21:23:59 - last edited 2020-09-10 07:28:47

Model: TL-WR841N

Hardware Version: V14

Firmware Version: 14

Hi,

Have been speaking with tech support from my ISP and they belive everything is set up correctly and the modem is just holding the settings.

I have fibre internet

The ISP's only requirements were a dynamic IP and VLAN ID to be set to 10.

We have done this multiple times and not getting anywhere. Cannot detect IP address :(

Have a toddler who needs cartoons and I'm trying to work from home..... Any suggestions welcomed at this point.....

Thanks in advance!

1 Accepted Solution

Kevin_Z

2020-09-10 07:28:27 - last edited 2020-09-10 07:28:47

Posts: 21207

Helpful: 4396

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:Please help!! Modem not holding settings??-Solution

2020-09-10 07:28:27 - last edited 2020-09-10 07:28:47

@berekna

Hello,

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

BTW, who is your ISP? Ensure you have internet access when you plug your modem directly into the PC.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

Recommended Solution

1 Reply

Kevin_Z

2020-09-10 07:28:27 - last edited 2020-09-10 07:28:47

Posts: 21207

Helpful: 4396

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:Please help!! Modem not holding settings??-Solution

2020-09-10 07:28:27 - last edited 2020-09-10 07:28:47

@berekna

Hello,

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

BTW, who is your ISP? Ensure you have internet access when you plug your modem directly into the PC.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

Information

Helpful: 0

Replies: 1

Please help!! Modem not holding settings??

Please help!! Modem not holding settings??

Information

Voters 0

Tags