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AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep

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AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep

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AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2020-09-13 21:00:48 - last edited 2021-09-15 01:48:36
Model: Adapter  
Hardware Version: V1
Firmware Version:

Since I bought the PCIe Adapter I've been having issues with bluetooth after windows wakes up from sleep. Basically it dissapears from the system. The only way to recover functionality is by either Running the Bluetooth troubleshooter or Restarting the computer. 

 

I've already tried with TP-Links official drivers, still the same, uninstalled those and installed the suggested drivers from windows device manager, and same thing happens. Sometimes the device dissapears completely from the device manager, which forces me to reboot and other times, restarting the service via de troubleshooter does the trick! 

 

What annoys me the most is that I have several bluetooth devices (Keyboard, Mouse, Headphones) and every time my computer sleeps I have to connect everything with USB to be able to enter the system... 

 

Any help would be incredibly appreciated!! 

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25 Reply
Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2020-09-19 01:11:10

@Kathy_Z 

Hi Kathy! 

To answer to your questions. 

1. No, the adapter has never worked properly after waking the pc from sleep, It works well when the computer is rebooted the problem starts when ever the computer goes to sleep. 

2. Driver version for the Bluetooth USB Device is 10.0.19041.1 from Microsoft (see screenshots)

3. I did this and tried on different PCI-e port and F-USB and the same thing happens. WiFi works perfectly from the adapter

4. Motherboard Bios is updated to its latest available version.

 

 

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#3
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-19 05:41:19 - last edited 2021-01-19 05:43:39

Hi I'm having the exact same problem described here and my driver version is 22.10.0.2

 

I have the same motherboard as well as this post here: https://community.tp-link.com/en/home/forum/topic/228176

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#5
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-20 02:16:04
i am having the exact same problem. please help
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#6
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-20 06:51:13

@Kathy_Z 

 

This appears to be a common issue with @joshdam03 and this post: https://community.tp-link.com/en/home/forum/topic/228176

 

Please help

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#7
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-22 11:22:09

@fohlzmhdbskpgul  @joshdamn03 

 

Was there any error when the Bluetooth disconnects?


BTW, are you running the latest Bluetooth driver version for this TX3000E? Please try to install the latest driver manually, then confirm:
https://downloadcenter.intel.com/download/30061/Intel-Wireless-Bluetooth-for-Windows-10

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-22 21:20:52

@Kevin_Z 

 

There's no error before the Bluetooth disconnects.

 

I can't speak for @joshdamn03 but my Bluetooth toggle option in settings will disappear when I wake my computer from sleep. None of my Bluetooth devices will be connected at this point in time.

 

In order to fix this, I will need to either restart my computer. Alternatively, I can go into Device Manager and disable my Bluetooth driver. After I re-enable the driver, it will work again. The issue lies in the fact that the driver fails upon waking up from sleep. This is a serious annoyance from a user's perspective.

 

I have confirmed that I am on the latest Intel Bluetooth driver version of 22.10.0.2

 

I have also done the manual installation to no avail. 

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#9
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-23 00:45:02
The link you shared points to an older driver and I've since installed the latest driver version of 22.20.0.3 and this issue is still present
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#10
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-25 06:23:23

@fohlzmhdbskpgul 

 

Thank you very much for the details. Can I confirm where did you get the latest 22.10.0.2 Bluetooth driver?

 

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#11
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-25 16:04:47

@Kevin_Z 

 

I got the 22.10.0.2 driver either through the Intel download center or the Intel Driver & Support Assistant. I don't recall which, but in any case it was directly from Intel.

 

However I am on the 22.20.0.3 bluetooth driver now and I got this through directly installing it from the download center.

 

How soon can I expect a resolution from the support engineers?

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#12
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-26 02:43:03

@fohlzmhdbskpgul 

 

Thank you very much for all the info you've provided. The engineers will email you in 1 business day, please check your email box later.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#13
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