AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep

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AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
25 Reply
Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-30 17:44:43
Hello give it any sollution? I have exactlay the same issues only with a other Motherboard (Gigabyte B550 aorus pro v2)
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#14
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-01-30 21:26:23

@Hairyball 

 

Yeah I wish they'd be more transparent about it, and they just emailed me directly. I'll share with you what they're asking me to do before they just full on RMA the card.

 

They suggested three things: 1) Update BIOS, 2) Try a different 9-pin USB port on the motherboard, 3) Reinstall Bluetooth driver

 

I haven't tried a different USB port on the motherboard yet but I am doubtful it will work.

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#15
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-02-01 07:20:00

@fohlzmhdbskpgul  Thanks, sadly i tried it all before i post it here and all does doesnt help. Do you write to Gigabyte or Tp-link?

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#16
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-02-01 16:25:55

@Kevin_Z 

 

I have the same issue. I also have the same motherboard Gigabyte Aorus X570 Elite. What a coincidence! 

The Bluetooth does't work after resume from sleep. I have tried all the methodes listed above but no succes. 

 

In an another post I have read that others also have with the same issue with the same motherboard. Hope to hear the solution as soon as possible. Wifi works well. Only BT has problem. 

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#17
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-02-02 00:47:02

@Hairyball 

 

I don't think it will hurt to write to both of them, but right now I'm only in contact with TP-Link.

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#18
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-02-02 02:39:58

@Milou @Hairyball 

 

Thank you both for posting on the TP-Link Community.

 

Can you please confirm also that you are both running the latest Bluetooth driver for the AX3000E adapter?

https://downloadcenter.intel.com/download/30061/Intel-Wireless-Bluetooth-for-Windows-10

 

Meanwhile, please kindly help confirm how did you recover the Bluetooth connection? Running the Bluetooth troubleshooter or restarting the computer, or go to Device Manager and disable my Bluetooth driver then re-enable the driver?

 

 

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#19
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-02-02 11:57:33 - last edited 2021-02-02 12:06:02

@Kevin_Z 

 

Yes. I can confirm that. I downloaded and installed the latest intel driver BT_22.10.0_64_Win10.exe yesterday.(Version: 22.20.0.3)

 

I have also downloaded and installed the newest Gigabyte Aorus Elite BIOS yesterday (F33a, 22-1-2021).

 

Restarting the computer or go to Device Manager and disable my Bluetooth driver then re-enable the driver, both will solve this issue. BUT this is still very annoying.

 

I have an old Bluetooth 4 dongle and this old BT4 dongle doesn't have this problem. This old BT4 dongle wakes up every time when resuming from sleep. 

 

I have just bought and installed tp-link AX3000E two days ago. Hope to see the solution for this issue as soon as possible. Otherwise I have to unfortunately return it.

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#20
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-02-03 04:37:39

@Milou 

 

Do you have a recommendation for an alternative network card to the AX3000?

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#21
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-02-03 08:18:57 - last edited 2021-02-03 08:19:51

@fohlzmhdbskpgul 

 

No. This trouble cost me too much time. If there is no solution and I need to return this, I think I will just use Lan cable for internet and use my old Bluetooth 4 dongle. 

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#22
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Re:AX3000 PCIe Adapter loosing Bluetooth after windows wake from sleep
2021-02-03 09:19:01

@Kevin_Z 

 

Any other suggestions?

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#23
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