issues with writing to attached USB drive

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issues with writing to attached USB drive

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issues with writing to attached USB drive
issues with writing to attached USB drive
2020-09-15 07:44:28 - last edited 2020-09-17 06:15:15
Model: Archer C6  
Hardware Version: V1
Firmware Version: 1.0.2 Build 20200404 rel.47120(5255)

Hi, 

when I try to write something to a drive connected to route using MacOS (10.15.6), no matter with authorization or not, the network drive connection fails after 30-60 seconds.

 

After that, web UI becomes either slow or unresponsive until reboot, meanwhile WiFi itself and internet connection work fine.  

 

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#1
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Re:issues with writing to attached USB drive-Solution
2020-09-17 06:15:00 - last edited 2020-09-17 06:15:15

@Rodin 

 

Hi,

 

Just to verify, is the hardware version of your C6 V1? Please ensure its firmware is up-to-date first.

 

Then refer to the below guide to check some basic settings:

https://www.tp-link.com/support/faq/2700/

 

Good days.

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Re:issues with writing to attached USB drive-Solution
2020-09-17 06:15:00 - last edited 2020-09-17 06:15:15

@Rodin 

 

Hi,

 

Just to verify, is the hardware version of your C6 V1? Please ensure its firmware is up-to-date first.

 

Then refer to the below guide to check some basic settings:

https://www.tp-link.com/support/faq/2700/

 

Good days.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:issues with writing to attached USB drive
2020-09-17 07:43:17

@Kevin_Z 

 

actually hardware version is: Archer C6U v1.0

there is just no option for this router when creating a thread.

 

software version: 1.0.2 Build 20200404 rel.47120(5255) 

web UI says that it is the latest available version.

 

there is also an issue with reading, first of all, it is very slow, 3Mb per second tops, while the same drive shared using Linux server with Ubuntu gives 20-30 Mb per second, and secondly, the connection is dropped after a while, and I can not access share until router reboot. 

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Re:issues with writing to attached USB drive
2020-09-18 08:54:39

@Rodin  thanks for the verification.

 

Have you checked the FAQ I sent to you in my previous reply? If yes, please provide the below:

1. How do you access the USB drive connected to the C6U?

2. Have you tried on different computers?

3. When you tried to access the USB drive, was your computer connected to the C6U wireless, or was it connected by cable? How about the internet connection on it, was it stable?

4. What is the brand and model number of your USB drive, as well as its capacity.

 

Thanks a lot~

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Re:issues with writing to attached USB drive
2020-09-18 14:17:34

@Kevin_Z 

1. network connection using Mac OS 10.15.6 (19G2021)

2. I have tried on Linux box with Ubuntu Desktop 18.4 but I don't work on this box, so I really don't care how it works from it

3. MacBook I use is connected via wireless, 5g, Linux box is connected using cable... internet connection is stable, even when network share from router is not accessible anymore and showing 80-96 Mbps download speed

4. Transcend  TS1TS/25M3S

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Re:issues with writing to attached USB drive
2020-09-23 10:12:32

@Rodin 

 

Hello,

 

This issue may need to escalate to our engineers and they will email you, if you are willing to do further analysis, please check your inbox and respond.                      

 

Thanks for your cooperation and support. Good day.

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Re:issues with writing to attached USB drive
2020-09-23 10:42:11

@Kevin_Z Thanks Kevin, I'll try to assist the engineering team with that.

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