I can't access internet with mobile device but i can access it with laptop

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

I can't access internet with mobile device but i can access it with laptop

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I can't access internet with mobile device but i can access it with laptop
I can't access internet with mobile device but i can access it with laptop
2020-09-16 10:25:13 - last edited 2020-09-17 07:22:51
Model: TL-WR840N  
Hardware Version: V6
Firmware Version: 0.9.1 4.16 v0001.0

after configuring my Tp-link router, I can access internet with my laptop, but i can't access it with mobile phones.

Someone should help please

 

  0      
  0      
#1
Options
1 Accepted Solution
Re:I can't access internet with mobile device but i can access it with laptop-Solution
2020-09-17 07:22:47 - last edited 2020-09-17 07:22:51

@MOXIE 

 

Hello,

 

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

 

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

 

BTW, who is your ISP, and do you have internet access when you plug the computer directly into the modem?

 

Thanks.

Recommended Solution
  0  
  0  
#4
Options
2 Reply
Re:I can't access internet with mobile device but i can access it with laptop
2020-09-16 18:13:45
Hey am having the same problem as u do. Kindly let me also know if you got any updates
  0  
  0  
#2
Options
Re:I can't access internet with mobile device but i can access it with laptop-Solution
2020-09-17 07:22:47 - last edited 2020-09-17 07:22:51

@MOXIE 

 

Hello,

 

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

 

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

 

BTW, who is your ISP, and do you have internet access when you plug the computer directly into the modem?

 

Thanks.

Recommended Solution
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 1395

Replies: 2

Related Articles