TD-W8970 - Can't connect to Xbox Live

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TD-W8970 - Can't connect to Xbox Live
TD-W8970 - Can't connect to Xbox Live
2013-02-08 04:44:26
Region : UnitedKingdom

Model : TD-W8960NB

Hardware Version : V1

Firmware Version : 0.6.0 0.11 v000c.0 Build 121114 Rel.54180n

ISP : PlusNet


First of all, my router is a TD-W8970 but I this wasn't available in the list of options when creating this thread.

I got the router earlier in the week and ever since I've had it I've been unable to connect to Xbox Live, either using the standard MS wireless adapter or using a cable. Over the years I've had quite a few routers and all have worked straight out of the box without any setup, and I haven't changed ISP. With my new TP-Link, the following two scenarios occur seemingly randomly regardless of the settings I change below:

1) Xbox connects to my network but can't get an internet connection.
2) Xbox connects to my network and then to the internet but always fails when trying to connect to Xbox Live.

Sometimes, either of the two scenarios occur when I don't change any settings.

Here are some setting I have tried without success:

Port forwarding

I have seen plenty of advice online about setting a static IP address on the Xbox which I have done. I have then setup port forwarding as follows, to the static IP of my Xbox:

88 - UDP
3074 - BOTH (UDP / TCP)

This advice was found at http://uk.tp-link.com/article/?id=71


Wireless location

When trying to connect wirelessly I've tried setting my region to something to other than UK or US, as follows, but with no luck:

http://www.tp-link.com/en/article/?faqid=153


UPnP

I've found a few articles that suggest this may make a difference. I've tried both enabling and disabling UPnP but with no luck.

DMZ

I have setup DNZ using the static IP address of the Xbox, but even this won't connect.

I'm at a point now where I have followed all advice I have been able to find after extensive searching over the last 4 days and just can't get it to connect.

I know TP-Link state that their routers are compatible with Xbox Live, but in my case, I'm unable to get it to work.

Does anyone else have any advice of what else I could try?

Thank you very much,

Abba The Horse
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19 Reply
Re:TD-W8970 - Can't connect to Xbox Live
2013-02-08 16:11:40
You can try to upgrade the TD-W8970 to 130201 version...May it helps !
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Re:TD-W8970 - Can't connect to Xbox Live
2013-02-08 21:43:35

Lambo wrote

You can try to upgrade the TD-W8970 to 130201 version...May it helps !


Thanks for the reply. What do you mean by 130201 version? I don't recognise that as a firmware version and as far as I can tell I already have the latest firmware on the router.

Thanks again,

Abba the Horse
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Re:TD-W8970 - Can't connect to Xbox Live
2013-02-09 01:53:41
Ports for Xbox Live:

Port 88 (UDP)
Port 3074 (UDP i TCP)
Port 53 (UDP i TCP)
Port 80 (TCP)
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Re:TD-W8970 - Can't connect to Xbox Live
2013-02-09 02:46:44

jimasek wrote

Ports for Xbox Live:

Port 88 (UDP)
Port 3074 (UDP i TCP)
Port 53 (UDP i TCP)
Port 80 (TCP)


Thanks for the reply, much appreciated. Forwarding those ports doesn't make any difference unfortunately, I still only get as far as I could before.

Abba the Horse
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Re:TD-W8970 - Can't connect to Xbox Live
2013-02-09 03:01:21
You have to make "SAVE" and "REBOOT" router after configuration.
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Re:TD-W8970 - Can't connect to Xbox Live
2013-02-09 03:24:11
Hello -i have the same problem with Samsung Smart Tv = Tv cannot connect Wifi to TD-W8970 wireless ?

thanks for the help !
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Re:TD-W8970 - Can't connect to Xbox Live
2013-02-09 03:37:34
Hello -i have the same problem with Samsung Smart Tv = Tv cannot connect Wifi to TD-W8970 wireless ?


Often it is problem with DHCP, for test please write addresses on TV manually.
For example:
IP 192.168.1.200
mask 255.255.255.0
gateway: 192.168.1.1
DNS 8.8.8.8 and 8.8.4.4
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Re:TD-W8970 - Can't connect to Xbox Live
2013-02-09 04:27:26

jimasek wrote

Often it is problem with DHCP, for test please write addresses on TV manually.
For example:
IP 192.168.1.200
mask 255.255.255.0
gateway: 192.168.1.1
DNS 8.8.8.8 and 8.8.4.4


I just popped back here to say I've got it working!

It was the DNS settings that did it. I tried the Google DNS servers as you've suggested and it works 100% without any port forwarding and UPnP enabled. I've actually changed from the Google servers to my ISPs servers and it works a treat!

Thanks for all your help,

Abba the Horse
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Re:TD-W8970 - Can't connect to Xbox Live
2013-02-09 04:35:20

jimasek wrote

Often it is problem with DHCP, for test please write addresses on TV manually.
For example:
IP 192.168.1.200
mask 255.255.255.0
gateway: 192.168.1.1
DNS 8.8.8.8 and 8.8.4.4


it doesn't works !
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#10
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Re:TD-W8970 - Can't connect to Xbox Live
2013-02-09 04:49:40
Brinums give us screenshot from page "LAN Settings" in your router.
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