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One of 3 Deco m5 units when connected via Ethernet disconnects from system and LED goes red?

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One of 3 Deco m5 units when connected via Ethernet disconnects from system and LED goes red?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

mn3

2020-09-17 13:55:08 - last edited 2020-10-19 07:11:29

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Registered: 2020-09-17

One of 3 Deco m5 units when connected via Ethernet disconnects from system and LED goes red?

2020-09-17 13:55:08 - last edited 2020-10-19 07:11:29

Model: Deco M5

Hardware Version: V1

Firmware Version: 1.4.7 Build 20200725 Rel. 63377

Hello:

I have 3 Deco m5's in the backhaul star configuration. One of the remote Decos in the star goes offline randomly and the LED turns red. I have to disconnect and reconnect (Ethernet) the bad Deco and sometimes reboot the main Deco to get the bad Deco to reconnect. This has just started happening a couple of weeks ago. Does this sound like one of the Deco units going bad? Or is Backhauling on Deco m5s not reliable. I've had these units for a couple of years with no issue and just a few months ago hooked them up in backhaul mode and now seeing problems.

Thanks

1 Accepted Solution

David-TP

2020-10-19 07:11:14 - last edited 2020-10-19 07:11:29

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Re:One of 3 Deco m5 units when connected via Ethernet disconnects from system and LED goes red?-Solution

2020-10-19 07:11:14 - last edited 2020-10-19 07:11:29

@mn3

Hello, we have released a new firmware for the Deco M5, please upgrade the Deco M5 system to the latest, then confirm again if the Ethernet backhaul will connect stably.

BTW, are both two satellite Deco connected to the main Deco and only one satellite keeps disconnecting from the main? If that is the case, swap the two satellite units and confirm if it is the specific Deco node that causing the disconnection or the specific location causing the issue.

Good days.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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1 Reply

David-TP

2020-10-19 07:11:14 - last edited 2020-10-19 07:11:29

Posts: 12796

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:One of 3 Deco m5 units when connected via Ethernet disconnects from system and LED goes red?-Solution

2020-10-19 07:11:14 - last edited 2020-10-19 07:11:29

@mn3

Hello, we have released a new firmware for the Deco M5, please upgrade the Deco M5 system to the latest, then confirm again if the Ethernet backhaul will connect stably.

Good days.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

One of 3 Deco m5 units when connected via Ethernet disconnects from system and LED goes red?

One of 3 Deco m5 units when connected via Ethernet disconnects from system and LED goes red?

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