unable to update TL-WR841N_V9_150310

unable to update TL-WR841N_V9_150310
unable to update TL-WR841N_V9_150310
2020-09-22 12:45:28 - last edited 2020-09-23 07:27:47
Model: TL-WR841N
Hardware Version: V9
Firmware Version:

Hello,

 

Can anybody help me ?

 

I try to update my tp link TL-WR841N with the last firmware version.

When i try to upload the image (the file with .bin extention) and upgrade,

i 'v got the message : "The uploaded image file does not contain a supported format. Make sure that you choose the generic image format for your platform."

I tried with différent firmware version (3 are available for the hardware version V9) ans it's the same.

Even with différent browser (chrome and edge)

 

Have you got an idea ?

Thank's a lot ?

JC

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1 Accepted Solution
Re:unable to update TL-WR841N_V9_150310-Solution
2020-09-23 07:27:09 - last edited 2020-09-23 07:27:47

@JCC7730 

 

Hello,

 

May I know your WR841N region version? Is it EU or US or other custom versions? Kindly show us the device bottom label with this detail, thanks.


We don't suggest customers upgrade the device firmware across regions and it will be against the warranty, you may kindly wait for the new firmware for your device on the local TP-Link official website of the purchase location for your TP-Link device. A wrong firmware upgrade may damage your router or cause the router to not function properly.


Good days.

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Re:unable to update TL-WR841N_V9_150310-Solution
2020-09-23 07:27:09 - last edited 2020-09-23 07:27:47

@JCC7730 

 

Hello,

 

May I know your WR841N region version? Is it EU or US or other custom versions? Kindly show us the device bottom label with this detail, thanks.


We don't suggest customers upgrade the device firmware across regions and it will be against the warranty, you may kindly wait for the new firmware for your device on the local TP-Link official website of the purchase location for your TP-Link device. A wrong firmware upgrade may damage your router or cause the router to not function properly.


Good days.

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Re:unable to update TL-WR841N_V9_150310
2020-09-23 10:16:35

Thank's Kevin for your answer,

 

here is a pic of the back of the router

 

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