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PPPOE connections status log for

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PPPOE connections status log for

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pravinchavan

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2020-09-26 10:46:23 - last edited 2020-09-27 06:35:42

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PPPOE connections status log for

2020-09-26 10:46:23 - last edited 2020-09-27 06:35:42

Model: TL-WR940N

Hardware Version: V6

Firmware Version: 3.18.1 Build 171030 Rel.43957n

Hello There,

I have PPPOE connection and I am using since last 8 months. Since last month my connection is having very frequents drops and disconnections.I checked with ISP, they its problem with my router and not from ISP side.
I need to helo to get logs information like when connection had no internet, its disconnected or its connnected for last 1 month period..

Thank you

Pravin

1 Accepted Solution

Kevin_Z

2020-09-27 06:35:37 - last edited 2020-09-27 06:35:42

Posts: 21207

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Re:PPPOE connections status log for -Solution

2020-09-27 06:35:37 - last edited 2020-09-27 06:35:42

@pravinchavan

Hello,

Sorry for the inconvenience caused here. We would do some troubleshooting first to narrow down this issue and try to fix it.

May I know who is your ISP?

What is the light status of the WR940N when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem directly to do a comparison test as well.

When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:
https://www.tp-link.com/support/faq/838/

At that time, please log into the web UI of the WR940N and take a full screenshot of the Advanced-status page.

Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/support/faq/2237/

Good day.

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1 Reply

Kevin_Z

2020-09-27 06:35:37 - last edited 2020-09-27 06:35:42

Posts: 21207

Helpful: 4388

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:PPPOE connections status log for -Solution

2020-09-27 06:35:37 - last edited 2020-09-27 06:35:42

@pravinchavan

Hello,

Sorry for the inconvenience caused here. We would do some troubleshooting first to narrow down this issue and try to fix it.

May I know who is your ISP?

At that time, please log into the web UI of the WR940N and take a full screenshot of the Advanced-status page.

Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/support/faq/2237/

Good day.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

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