Archer VR2800 - 2.4g wifi no internet connection

Archer VR2800 - 2.4g wifi no internet connection
Archer VR2800 - 2.4g wifi no internet connection
2020-10-08 07:43:32 - last edited 2020-10-12 08:06:38
Hardware Version:
Firmware Version:

I have successfully replaced my Sky Q modem with an Archer VR2800. This has connected to the internet. When any device connects using the 5g wifi SSID I can access the internet from that device. However, if I connect using 2.4g wifi I can not access the internet. Any ideas?

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Re:Archer VR2800 - 2.4g wifi no internet connection-Solution
2020-10-12 08:06:32 - last edited 2020-10-12 08:06:38

@sunnydown 

Good day.

May I know the hardware and firmware version of the Archer VR2800?

Is there any error message when the 2.4ghz is not working?

Could you please help us check the IP address and gateway of the device when it is connected to the 2.4ghz?

And if possible, please also try to ping the gateway and google DNS 8.8.8.8;

 

After that, please try to modify the 2.4ghz channel to 11 and channel width to 20mhz;

Thanks a lot.

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Re:Archer VR2800 - 2.4g wifi no internet connection-Solution
2020-10-12 08:06:32 - last edited 2020-10-12 08:06:38

@sunnydown 

Good day.

May I know the hardware and firmware version of the Archer VR2800?

Is there any error message when the 2.4ghz is not working?

Could you please help us check the IP address and gateway of the device when it is connected to the 2.4ghz?

And if possible, please also try to ping the gateway and google DNS 8.8.8.8;

 

After that, please try to modify the 2.4ghz channel to 11 and channel width to 20mhz;

Thanks a lot.

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