Archer C60 5Ghz not showing to connect on mobile Samsung A50
Good Day
Not getting wireless signal of 5Ghz on Samsung A50, before was getting.
I did restart router but it is only showing 2.4Ghz signal on mobile.
Purchased 3 day back for home use purpose .
Br
Khurram
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@Khurram731 same issue with me, from the past 4-5 days 5GHZ is showing but i am not able to connect to it
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Hello, is the model number also C60? Ensure you are running the latest firmware on the C60.
Try with different mobile devices, like laptops or phones.
If none of these devices can detect the 5G signal, try to change the wireless channel on the C60 to 36/40/44/48 or some others if you can get more on your C60, then reboot the C60 and confirm.
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@Kevin_Z thanks for the reply
Followed all the things you have mentioned but still i am not able to see my 5ghz network in the wifi list. Tried all the other devices to verify but the problem doesn't seems to be solved
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Hi, what are the channels you have tried on the C60? What are the devices that cannot search for the 5GHz signal? Ensure they do support 5GHz network, and they can connect to other 5GHz signals.
Just to verify, is your Archer C60 a US version or EU version? Archer C60(EU) only supports band 1 (36-48) for the 5GHz, which is designed to comply with that of CE regulation.
If your smartphones can only work with 5GHz band 4, you need to get the US version. It is suggested to contact your reseller or the distributor to replace it with a US version if it is still running the TP-Link official firmware.
Hope this makes sense and thanks for your understanding. Have a nice day.
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@Kevin_Z as the channels aren't showing above 48 so tried all the channels from 36 to 48 but that doesn't worked. I tried with devices like my phone samsung a31, redmi note 9, oneplus 6T and laptop as well but non of the devices showing 5GHz.
And for the confirmation i am able to connect to other 5GHz networks from all these devices but not with mine.
My TP link model is Archer C60(EU) AC1350 Wireless Dual Band Router, Version 2.0 S/N: 2189808004317 and with SSID: TP-Link_93BD and TP-Link_93BD_5g.
This problem start 3 weeks ago but there were no changes made to router or router's settings. Before 3 weeks it was working fine with normal as well the 5GHz but now sometimes it shows the 5GHz but cant not connect to that and now from past 3 days 5GHz isn't showing.
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Hello, thanks for getting back.
May I know is the 5GHz LED on the C60 is still on? Try to reset the C60 to factory defaults and reconfigure it from scratch and confirm if this will bring the 5GHz back.
If this doesn't help, please contact the local tech support to confirm if the 5GHz is broken on the C60 and if they can help with the warranty, thanks:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support
Good day.
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