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Connected to TP link extender network but cannot connect to it on app

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Connected to TP link extender network but cannot connect to it on app

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Connected to TP link extender network but cannot connect to it on app
Connected to TP link extender network but cannot connect to it on app
2020-10-10 12:52:38

I am able to plug the device and connect to its own wifi network but cannot connect to it through the app. "Not on the same subnetwork".

 

It is plugged to RJ45 ethernet and I tried connecting using both home network and device network.

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Re:Connected to TP link extender network but cannot connect to it on app
2020-10-14 03:30:39

@Legrand 

Good day,

Thank you very much for your time and patience.

May I know the model number of your range extender?

And how about the hardware and firmware version？

Did you mean it is connected to the router via Ethernet cable?

If possible, can I have a picture of the error message?

Thanks a lot.

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