Resting user name

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Resting user name

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Resting user name
Resting user name
2020-10-13 08:48:33 - last edited 2020-10-13 09:07:53
Model: AC50  
Hardware Version:
Firmware Version:

Hi if any one could help me firstly im contacting with router only and cable without any nanostation or receiver that's mean direct with the service 

My problem is i can't control in my router settings because the guy who install the internet for me changed the password and username as he say for security of the service (he said because i don't have a nanostation) 

If i rest the router it will delete my subscription 

Could any one help me to get my router user name and password? 

It's my router It's my right

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Re:Resting user name-Solution
2020-10-13 09:07:48 - last edited 2020-10-13 09:07:53

@Pedro.4real 

 

Hello,

 

May I know the model number of your TP-Link device? Which username/password are you referring to, the login account, or your internet credentials? If you refer to the router web interface login account, which is admin/admin by default. However, if the guy who helped you install it changed the login account and didn't tell you what are they, there are no options to recover the password on the login windows, I'm afraid resetting the router is the only suggestion we can provide.

 

If you refer to your internet credential to set up the internet, it is provided by your internet provider, so we don't have that for you either.

 

Sorry about that.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Resting user name-Solution
2020-10-13 09:07:48 - last edited 2020-10-13 09:07:53

@Pedro.4real 

 

Hello,

 

May I know the model number of your TP-Link device? Which username/password are you referring to, the login account, or your internet credentials? If you refer to the router web interface login account, which is admin/admin by default. However, if the guy who helped you install it changed the login account and didn't tell you what are they, there are no options to recover the password on the login windows, I'm afraid resetting the router is the only suggestion we can provide.

 

If you refer to your internet credential to set up the internet, it is provided by your internet provider, so we don't have that for you either.

 

Sorry about that.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Resting user name
2020-10-13 09:30:02

@Pedro.4real  

Thanks for reply my device number is ac50 

Or you mean s/n

I wish any one could help me 

Could i ask for a solution from support of tplink 

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