Wireless clients can't authenticate against ax10 after firmware upgrade

Wireless clients can't authenticate against ax10 after firmware upgrade
Wireless clients can't authenticate against ax10 after firmware upgrade
2020-10-17 11:17:30 - last edited a week ago
Hardware Version: V1
Firmware Version: 1.1.0 Build 20200827 Rel. 40928(4555)

Hello.

 

Wireless clients (phones, laptops) cannot connect to the wifi anymore after the upgrade to the last firmware.

 

I have tried everything, changing wifreles parameters and configuration of the router, forgetting connections and checking wifi settings on the phones, etc (security, encryption, smartconnect, password, ssid names, optimizations and options on the phones) and nothing helped. All devices acted as if something is wrong with the authentication (constant reprompting to enter password on the laptops, sometimes an "authorisation error" on the phones is displayed when new connection is attempted.

The only way any of my devices can connect to wifi is when no security is set on the device (open network, without authentication).

 

Everything worked as expected before the last firmware upgrade. I tried to downgrade it but that's not possible (apparently).

 

I'm desperate for an urgent solution. Please help!

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#1
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1 Accepted Solution
Re:Wireless clients can't authenticate against ax10 after firmware upgrade-Solution
3 weeks ago - last edited a week ago
Hi. I can confirm that resetting the router to the factory defaults and setting back up again solved the issue for me. Before the reset I tried all the security options (and changing the passwords) on both bands, 2.4GHz and 5GHz, and ONLY no-security allowed connection.
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#5
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5 Replies
Re:Wireless clients can't authenticate against ax10 after firmware upgrade
2020-10-20 12:25:10
Have you tried a complete reset of the router, press reset button at the back until all lights go off ? Then setting it up from scratch.
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#2
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Re:Wireless clients can't authenticate against ax10 after firmware upgrade
3 weeks ago

@Mord 

 

I have the same issue.  Rest does not help.

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#3
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Re:Wireless clients can't authenticate against ax10 after firmware upgrade
3 weeks ago

@DMiloje    @Solomyr 

 

Hi, thanks for reporting the issue to the community.

 

Can you please confirm if the devices are connecting to the 2.4GHz or 5GHz network? Have you tried to change the wireless security to WPA2-PSK AES?

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#4
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Re:Wireless clients can't authenticate against ax10 after firmware upgrade-Solution
3 weeks ago - last edited a week ago
Hi. I can confirm that resetting the router to the factory defaults and setting back up again solved the issue for me. Before the reset I tried all the security options (and changing the passwords) on both bands, 2.4GHz and 5GHz, and ONLY no-security allowed connection.
Best Solution
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#5
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Re:Wireless clients can't authenticate against ax10 after firmware upgrade
a week ago

@DMiloje 

 

Hello, glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day~

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#6
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