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TD-VG3631 voip and manage problem

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TD-VG3631 voip and manage problem

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57 Reply
Re:TD-VG3631 voip and manage problem
2013-08-02 15:08:40

RedKing wrote

is so difficult to release a firmware that corrects these problems? it's more than 3 months that you do not release an update even though there are all these reports. we have spent money on this router and we can not use it! bahhh ..


I agree. I tried again last night with modem and after 30 minutes the phone and wifi stopped working, after 45 minutes the web interface stopped responding and after about one hour the DSL dropped too. I was using Ethernet to configure and connect to the device.

Frustrating.
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#32
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I Give Up!!!
2013-08-09 13:24:48
:mad:The VoiP functions on this modem are useless!!! I'm going back to my Netgear. At least it works.:mad:
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#33
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Re:TD-VG3631 voip and manage problem
2013-08-26 14:28:45
Still no firmware update? This is rubbish, I've paid good money for a router that does not stay responsive for more than 1 hour.

After 1 hour I lose access to web interface, access to Internet, access to VOIP, I can however ping the device.

This is true from both wired and wireless devices at the same time.
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#34
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Re:TD-VG3631 voip and manage problem
2013-09-04 20:07:34
great support !!!!!!!!!!!!!
TP-LINK #1
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#35
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Re:TD-VG3631 voip and manage problem
2013-09-06 16:15:55
I think you can try to contact the support of TP-LINK, they may be able to help you.
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#36
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Re:TD-VG3631 voip and manage problem
2013-09-06 16:17:51
I contacted them and they got me to reboot and check I had latest firmware. Not able to help at all.

They did say they are working on new firmware version but had no timelines. Said to watch this site for updates.
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#37
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Re:TD-VG3631 voip and manage problem
2013-09-06 16:20:24
They have published a firmware in April, why don't you pay attention to their official website?

theclaytons wrote

Still no firmware update? This is rubbish, I've paid good money for a router that does not stay responsive for more than 1 hour.

After 1 hour I lose access to web interface, access to Internet, access to VOIP, I can however ping the device.

This is true from both wired and wireless devices at the same time.
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#38
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Re:TD-VG3631 voip and manage problem
2013-09-06 16:28:37
I use the firmware version 130413, and the VoIP works well, do you use this version of firmware?

theclaytons wrote

I contacted them and they got me to reboot and check I had latest firmware. Not able to help at all.

They did say they are working on new firmware version but had no timelines. Said to watch this site for updates.
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#39
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Re:TD-VG3631 voip and manage problem
2013-09-07 03:55:50
Yes, I hae the latest firmware and have problems.
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#40
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Re:TD-VG3631 voip and manage problem
2013-09-08 13:55:28
To be clear, this is not a VOIP problem per se. The entire modem is unresponsive, no management, no Internet, no VOIP.
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#41
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123456
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