set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400

set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400
set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400
2020-10-26 11:17:57 - last edited 2020-10-26 11:48:39
Model: TL-MR6400
Hardware Version: V2
Firmware Version: MR6400 v2 00000000

Hi, I have a TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400. and just now I received my Deco Whole Home Mesh Wi-Fi System AC1300 Deco M5.V3.8

 

this router with a Globe SIM card 4G. I install but as soon I try to connect to the Internet become a red light and indicates no Internet!

 

I try the Deco M5 on my other network (DSL PLDT) and the M5 works well. so the problem is probably the setting of the TL-MR6400.

it is compatible? if yes what will be the correct setting? 

 

I need to install the Mesh on my Globe Network!

 

Thank you in advance for your help!

 

Cebuman

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Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400-Solution
2020-10-26 11:48:34 - last edited 2020-10-26 11:48:39

@Cebuman 

 

Hello, thanks for asking.

 

The Deco M5 should be compatible with the MR6400 network, please confirm some details, and we can try to figure it out:

 

1. Ensure you have an internet access when connecting a computer to the MR6400 directly with an Ethernet cable, check what is the IP address on the computer then.

 

2. If the internet is working fine with that connection, then connect the Deco M5 to one of the LAN ports on the MR6400, refer to the setup video to reconfigure it:

https://www.tp-link.com/support/setup-video/

 

3. Try to reboot the MR6400 as well the Deco system after finishing the configure process. If still no internet on the Deco M5, refer to the below troubleshooting to check some basic settings again:

https://www.tp-link.com/support/faq/2239/

 

Let the community know if the issue is resolved, thanks a lot.

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#2
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Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400-Solution
3 weeks ago - last edited 3 weeks ago
ok I made another test and I think I got it correctly: PLDT IP Address 192.168.1.1 (no change) TL-MR6400 change for 192.168.8.1 and M5 Mesh no change 192.168.68.1 the 3 M5 mesh indicates green and the Internet Is working! No conflict between the two networks! Thank's again and maybe this can help someone else who has the same problem!
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8 Replies
Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400-Solution
2020-10-26 11:48:34 - last edited 2020-10-26 11:48:39

@Cebuman 

 

Hello, thanks for asking.

 

The Deco M5 should be compatible with the MR6400 network, please confirm some details, and we can try to figure it out:

 

1. Ensure you have an internet access when connecting a computer to the MR6400 directly with an Ethernet cable, check what is the IP address on the computer then.

 

2. If the internet is working fine with that connection, then connect the Deco M5 to one of the LAN ports on the MR6400, refer to the setup video to reconfigure it:

https://www.tp-link.com/support/setup-video/

 

3. Try to reboot the MR6400 as well the Deco system after finishing the configure process. If still no internet on the Deco M5, refer to the below troubleshooting to check some basic settings again:

https://www.tp-link.com/support/faq/2239/

 

Let the community know if the issue is resolved, thanks a lot.

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#2
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Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400
2020-10-26 13:20:41

@TP-Link_Deco  thank you for your quick response!

 

Ok 1 I confirm that both if I connect my laptop with wifi or with ethernet cable directly to the router MR6400 everything work fine.

the IPaddress of the router is 192.168.0.1 the dashboard indicate:

Status
 
Firmware Version:

1.0.19 Build 181219 Rel.59200n

Hardware Version:

MR6400 v2 00000000

IMEI:

867787027574957

 
3G/4G
ISP: Globe
Signal Strength: 50%
Network Type: LTE
Connection Status: Connected  
IP Address: 100.82.114.190
DNS Server: 112.198.115.44
 
Traffic Statistics
Total Used: 160.7 GB  
Upstream Rate: 15 KB/s
Downstream Rate: 10.79 KB/s
 
LAN
MAC Address:

7C-8B-CA-7F-34-68

IP Address:

192.168.0.1

Subnet Mask:

255.255.255.0

 
Wireless
Wireless Radio: Enable
Name (SSID): TP-Link_3468
Mode: 11bgn mixed
Channel Width: Automatic
Channel: Auto (Current channel 6)
MAC Address: 7C-8B-CA-7F-34-68
WDS Status: Disable
 
System Up Time:

0 days 00:02:21

 

 

the IP config /all indicate

C:\Users\LeHul>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LAPTOP-0H4S1BAR
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 1:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
   Physical Address. . . . . . . . . : 3C-6A-A7-82-41-00
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 4:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
   Physical Address. . . . . . . . . : 3E-6A-A7-82-41-FF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Killer E2500 Gigabit Ethernet Controller #2
   Physical Address. . . . . . . . . : D8-C4-97-AD-9A-BF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3972:dd:f9d5:b6fd%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : October 26, 2020 8:25:15 PM
   Lease Expires . . . . . . . . . . : October 26, 2020 10:33:28 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 232309911
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-58-E0-5A-D8-C4-97-AD-9A-BF
   DNS Servers . . . . . . . . . . . : 9.9.9.9
                                       149.112.112.112
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Killer(R) Wireless-AC 1550i Wireless Network Adapter (9560NGW) 160MHz #2
   Physical Address. . . . . . . . . : 3C-6A-A7-82-41-FF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : 3C-6A-A7-82-42-03
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

C:\Users\LeHul>

 

I follow step 2 (same as before) tried with different port on the router... try with my Iphone 7Plus and tried also with my Android OPPO F7  everything ok until connect to the internet the light on the M5 become Red Solid! I reboot both the M5 and the Router still the same solid Red! 

I tried on my PLDT DSL and it's working fine Green light.

I check all in step 3 didn't find nothing that was working with my MR6400

So I thinks the configuration of the MR6400 is a problem! 

Maybe you can find some setting wrong !

Thank's again for your help!

 

 

 

  Log Type:                                            Log Level:                        ERROR                       WARNING                       NOTICE                       INFO                       ALL                    
Index Time Type Level Log Content
33 Oct 26 20:54:57 DHCP INFO DHCPS:Send ACK to 192.168.0.100
32 Oct 26 20:54:57 DHCP INFO DHCPS:Recv REQUEST from 14:95:CE:78:D3:BD
31 Oct 26 20:54:56 DHCP INFO DHCPS:Send OFFER with ip 192.168.0.100
30 Oct 26 20:54:56 DHCP INFO DHCPS:Recv DISCOVER from 14:95:CE:78:D3:BD
29 Oct 26 20:53:45 DHCP INFO DHCPS:Send ACK to 192.168.0.100
28 Oct 26 20:53:45 DHCP INFO DHCPS:Recv REQUEST from 14:95:CE:78:D3:BD
27 Oct 26 20:53:44 DHCP INFO DHCPS:Send OFFER with ip 192.168.0.100
26 Oct 26 20:53:43 DHCP INFO DHCPS:Recv DISCOVER from 14:95:CE:78:D3:BD
25 Oct 26 20:33:28 DHCP INFO DHCPS:Send ACK to 192.168.0.102
24 Oct 26 20:33:28 DHCP INFO DHCPS:Recv REQUEST from D8:C4:97:AD:9A:BF
23 Oct 26 20:33:28 DHCP INFO DHCPS:Send ACK to 192.168.0.102
22 Oct 26 20:33:26 DHCP INFO DHCPS:Recv REQUEST from D8:C4:97:AD:9A:BF
21 Oct 26 20:33:15 DHCP INFO DHCPS:Send ACK to 192.168.0.101
20 Oct 26 20:33:15 DHCP INFO DHCPS:Recv REQUEST from 44:66:FC:3E:73:EF
19 Oct 26 20:33:14 DHCP INFO DHCPS:Send OFFER with ip 192.168.0.101
18 Oct 26 20:33:14 DHCP INFO DHCPS:Recv DISCOVER from 44:66:FC:3E:73:EF
17 Oct 26 20:33:14 DHCP INFO DHCPS:Send ACK to 192.168.0.101
16 Oct 26 20:33:14 DHCP INFO DHCPS:Recv REQUEST from 44:66:FC:3E:73:EF
15 Oct 26 20:33:14 DHCP INFO DHCPS:Send ACK to 192.168.0.101
14 Oct 26 20:33:14 DHCP INFO DHCPS:Recv REQUEST from 44:66:FC:3E:73:EF
13 Oct 26 20:33:14 DHCP INFO DHCPS:Send ACK to 192.168.0.101
12 Oct 26 20:33:13 DHCP INFO DHCPS:Recv REQUEST from 44:66:FC:3E:73:EF
11 Oct 26 20:32:16 IPv6 INFO prefix is NULL, can't start radvd and npd6
10 Oct 26 20:31:56 SECURITY INFO SIP ALG enabled
9 Oct 26 20:31:56 SECURITY INFO RTSP ALG enabled
8 Oct 26 20:31:56 SECURITY INFO H323 ALG enabled
7 Oct 26 20:31:56 SECURITY INFO TFTP ALG enabled
6 Oct 26 20:31:56 SECURITY INFO FTP ALG enabled
5 Oct 26 20:31:56 SECURITY INFO IPSEC Passthrough enabled
4 Oct 26 20:31:56 SECURITY INFO L2TP Passthrough enabled
 
Time = 2020-10-26 21:12:24 2447s
H-Ver = MR6400 v2 00000000 : S-Ver = 1.0.19 Build 181219 Rel.59200n
L = 192.168.0.1 : M = 255.255.255.0
W1 = DHCP : W = 192.168.1.100 : M = 255.255.255.0 : G = 0.0.0.0

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#3
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Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400
2020-10-26 13:52:59 - last edited 2020-10-26 14:00:44

It is possible that both the M5 Mesh and router MR6400 IP address by default 192.168.0.1? How can I change the default IP address on the M5? or should I change on the MR6400 4G modem/Router? what IP address should I put as default? maybe that why when I click on connect become a solid red light? the IP address pldt router by default is 192.168.1.1. and when I try the M5 on that Network it's working fine!

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Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400
2020-10-27 07:23:10

@Cebuman 

 

Hello, thanks a lot for all the details. You can try to change the default IP address of the MR6400 or the Deco M5 to another subnet, such as 192.168.68.1, below is the steps to change the Deco IP address:

https://www.tp-link.com/support/faq/2331/

 

Let us know if this helps, thanks.

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Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400
3 weeks ago

@TP-Link_Deco  Thank you for the information!  ok the TL-MR6400 IP address it's 192.168.0.1 and the M5 Mesh it's 192.168.68.1

what should be the most compatible IP address that can work together? Can you tell me what should be IP-Address for the TL-MR6400 and what should be the IP-Address for the M5 Mesh?

 

With the PLDT 192.168.1.1 the Mesh M5 work fine

 

or maybe it's another setting inside the RL-MR6400 wrong?

 

I hope I can make it work!

 

Regards

 

Cebuman

 

 

 

 

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Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400
3 weeks ago

@TP-Link_Deco 

 

Hi I made a test it's definitely an IPConfig Address problem:

 

Like I wrote previously on my PLDT network the router has 192.168.1.1 and the M5 Mesh install perfectly if I try on that network.

 

But my router TP-link TLMR6400 on my Globe Network the IP Address was 192.168.0.1 and the M5 Mesh couldn't connect on the internet.

 

So I disconnect my PLDT Network and I reset the TL-MR6400 to factory default then the IP Address was also 192.168.1.1 and the Mesh M5 installed perfectly the 3 unit M5 Mesh 

 

My laptop has Dual Connection one Ethernet and one WiFi   Example Ethernet for PLDT and WiFi for Globe or Ethernet on Globe and PLDT on WiFi...

 

I need back my PLDT Network with the IP address 192.168.1.1 ( all equipment in the network are program to work on that network and work well)  but it will be a conflict address of the TL-MR6400 Globe new network. 

 

So what IP Address should I choose for the TL-MR6400?

I didn't change any address on the M5 Mesh still 192.168.68.1

 

Thank's again for your help!

 

Cebuman

 

 

 

 

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#7
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Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400-Solution
3 weeks ago - last edited 3 weeks ago
ok I made another test and I think I got it correctly: PLDT IP Address 192.168.1.1 (no change) TL-MR6400 change for 192.168.8.1 and M5 Mesh no change 192.168.68.1 the 3 M5 mesh indicates green and the Internet Is working! No conflict between the two networks! Thank's again and maybe this can help someone else who has the same problem!
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Re:set up Deco M5 Mesh with a router TP-Link 300Mbps Wireless N 4G LTE Router Model No. TL-MR6400
3 weeks ago

@Cebuman 

 

Hello, thank you very much for the sharing and it's glad to know that the issue is resolved.

 

Out of curiosity, may I know the subnet mask on the Deco app for the M5? Is it still 255.255.255.0?

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