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No internet connection to my Deco M5 but internet confirmed on my Cm600 modem

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No internet connection to my Deco M5 but internet confirmed on my Cm600 modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No internet connection to my Deco M5 but internet confirmed on my Cm600 modem
No internet connection to my Deco M5 but internet confirmed on my Cm600 modem
2020-10-26 22:44:39 - last edited 2020-10-27 03:42:14
Model: Deco M5  
Hardware Version: V1
Firmware Version:

My Netgear Cm600 has internet and confirmed with eithernet to laptop. My M5 indicates no internet connection during setup though. 

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Re:No internet connection to my Deco M5 but internet confirmed on my Cm600 modem-Solution
2020-10-27 03:40:46 - last edited 2020-10-27 03:42:14

@Delgatto 

 

Hello, thanks for asking.

 

Please refer to the below setup videos to reconfigure the Deco M5 to connect to the Netgear network:

https://www.tp-link.com/support/setup-video/

 

If it still shows failed to connect, please refer to the below troubleshooting and confirm which step did you get stuck with:

https://www.tp-link.com/support/faq/2239/

 

May it help.

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Re:No internet connection to my Deco M5 but internet confirmed on my Cm600 modem-Solution
2020-10-27 03:40:46 - last edited 2020-10-27 03:42:14

@Delgatto 

 

Hello, thanks for asking.

 

Please refer to the below setup videos to reconfigure the Deco M5 to connect to the Netgear network:

https://www.tp-link.com/support/setup-video/

 

If it still shows failed to connect, please refer to the below troubleshooting and confirm which step did you get stuck with:

https://www.tp-link.com/support/faq/2239/

 

May it help.

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Re:No internet connection to my Deco M5 but internet confirmed on my Cm600 modem
2020-11-02 01:07:17

@Delgatto 

 

I tried to set DNS but it didn't help. These settings aren't getting saved. 

 

Internet works perfectly I connect to Modem, but if I connect Master  Deco to the modem - it shows a red indicator and Error Code: Unable to connect to the Internet. Tried to Reset - it didn't help either

 

If I connect Deco to another modern (xFinity) - it works fine. 

 

 

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Re:No internet connection to my Deco M5 but internet confirmed on my Cm600 modem
2020-11-02 09:49:23

@IGonebnyy 

 

Hi, thanks for the update, please try the below suggestions:

1. Ensure the internet is working fine when the computer is connected to the Netgear Cm600 directly, then disconnect the cable from the computer and put it into the main Deco M5.

2. Power off the Netgear Cm600 and remove the coaxial cable from it, wait for 10 minutes.

3. Turn on the modem and ensure it is properly restarts.

4. Put back in the coaxial cable.

 

If there is still no internet on the Deco M5, it is strongly suggested contacting the ISP who provides you the Netgear Cm600 to check if there is any MAC binding on their side, unbind it if there is one, then restart both the modem and main Deco M5 again.

 

BTW, who is your ISP?

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