Units suddenly stopped connecting after many weeks of good performance.

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Units suddenly stopped connecting after many weeks of good performance.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Units suddenly stopped connecting after many weeks of good performance.
Units suddenly stopped connecting after many weeks of good performance.
2020-10-28 06:24:45 - last edited 2020-10-28 10:03:08
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

See above. Have tried to disconnect and connect again several times without success. Units show red constant light. 

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Re:Units suddenly stopped connecting after many weeks of good performance. -Solution
2020-10-28 10:03:04 - last edited 2020-10-28 10:03:08

@Ingemar 

 

Hello, please try the below suggestions:

1. Switch off your modem/router and the Deco units.
2. Restart your modem/router, wait until it starts up successfully.
3. Once the modem/router is fully up and running again, start the Deco units.

 

If the above doesn't help, please provide the below info, and we will investigate further:
1. What is the current network topology? How many Deco units do you have in total and how are they connected?
2. Is your modem/router still running properly? Are all the Decos showing red LEDs?
3. Try to reset the Deco units to factory defaults and reconfigure them from scratch: https://www.tp-link.com/support/faq/1457/.

 

I hope this helps.

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Re:Units suddenly stopped connecting after many weeks of good performance. -Solution
2020-10-28 10:03:04 - last edited 2020-10-28 10:03:08

@Ingemar 

 

Hello, please try the below suggestions:

1. Switch off your modem/router and the Deco units.
2. Restart your modem/router, wait until it starts up successfully.
3. Once the modem/router is fully up and running again, start the Deco units.

 

If the above doesn't help, please provide the below info, and we will investigate further:
1. What is the current network topology? How many Deco units do you have in total and how are they connected?
2. Is your modem/router still running properly? Are all the Decos showing red LEDs?
3. Try to reset the Deco units to factory defaults and reconfigure them from scratch: https://www.tp-link.com/support/faq/1457/.

 

I hope this helps.

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