Can't upgrade firmware

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Can't upgrade firmware

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Can't upgrade firmware
Can't upgrade firmware
2020-11-01 19:26:33 - last edited 2020-11-02 09:58:20
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: V1,2,12 Build 20191014 Rel. 42025

I see there is new firmware for the M9 plus, but I can't upgrade it.  I am in AP mode.

 

The app say "Your deco home Wi-Fi System in currently up-to-date. Enjoy!"

 

I can't access the Deco via port 80 and IP address.

 

The upgrade tool will not allow me to login.  

 

Any help?

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#1
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1 Accepted Solution
Re:Can't upgrade firmware-Solution
2020-11-02 09:58:16 - last edited 2020-11-02 09:58:20

@SirCut 

 

Hello, thanks for asking.

 

Please download the latest firmware for your Deco M9 V2 from the official website:
https://www.tp-link.com/support/download/deco-m9-plus/#Firmware


Then download the upgrade utility for your computer:
https://www.tp-link.com/support/download/deco-m9-plus/#Utility


The older 1.2.x version needs to be upgraded via the Upgrade Utility and it cannot be done via web or Deco app. If you encounter any issue during the firmware upgrade, please refer to the below guide to do some basic troubleshooting:
https://www.tp-link.com/support/faq/2930/

 

Hope this helps.

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#2
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Re:Can't upgrade firmware-Solution
2020-11-02 09:58:16 - last edited 2020-11-02 09:58:20

@SirCut 

 

Hello, thanks for asking.

 

Please download the latest firmware for your Deco M9 V2 from the official website:
https://www.tp-link.com/support/download/deco-m9-plus/#Firmware


Then download the upgrade utility for your computer:
https://www.tp-link.com/support/download/deco-m9-plus/#Utility


The older 1.2.x version needs to be upgraded via the Upgrade Utility and it cannot be done via web or Deco app. If you encounter any issue during the firmware upgrade, please refer to the below guide to do some basic troubleshooting:
https://www.tp-link.com/support/faq/2930/

 

Hope this helps.

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#2
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Re:Can't upgrade firmware
2020-11-02 13:17:37

@TP-Link_Deco 

 

Thanks I got it it work as I noted above I could not get log into the upgrade utility.  The issue was the username is case sensitive if anyone else has the has issue.

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#3
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Re:Can't upgrade firmware
2020-11-03 01:45:00

@SirCut 

 

Hi, glad to know it works.

 

Just let us know if you have any other inquiries.

 

Good day~

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#4
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