Deco M9 Satellite Frequently Disconnects

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Deco M9 Satellite Frequently Disconnects

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Deco M9 Satellite Frequently Disconnects
Deco M9 Satellite Frequently Disconnects
2020-11-02 02:03:02 - last edited 2020-11-02 09:39:43
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 2020.10

I have a 1,900sq ft apartment and have the main Deco M9 in the kitchen (only internet jack) and placed 4 satellite M9's in each of the bedrooms.  There are walls and closets interfering between each satellite but they are all less than 5-7 meters apart in straight line distance.

 

The satellites blink red and disconnect from the main deco 10-15 time per day.  The main deco is always green and can get internet connection in the kitchen.

 

Is this due to the walls and interference?  Is there anything I can do more?(i originally had only 3 deco m9 units but bought 2 more to shorten the distance between each)

 

Thanks!

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Re:Deco M9 Satellite Frequently Disconnects-Solution
2020-11-02 09:39:38 - last edited 2020-11-02 09:39:43

@T-J 

 

Hello, can you please confirm how the 4 satellite Deco units are connected, via wireless or Ethernet, especially when your satellite unit drops? You may confirm it as below:
On the Deco app, click on the Internet icon, then click on one of the satellite Deco, and you will see the satellite Deco’s signal source. If there is a Wi-Fi icon on the signal source, it means the satellite Deco is using the Wi-Fi backhaul. If there is an Ethernet icon, it means the satellite Deco is using Ethernet backhaul.


How do you make it back to work? Are all the 4 satellite Deco units have the same disconnect issue? Are they flashing red at the same time? As per your description, this issue seems to be caused by the location that each satellite Deco M9 cannot build up a stable connection with the others, please confirm how the 4 satellite Deco units are connected, are they all connected to the main Deco? You may check it as below, ensure there is at least 2 signal bars from the signal source Deco unit, otherwise, it might be unable to build up the connection:

https://www.tp-link.com/support/faq/1446/

 

Good day.

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Re:Deco M9 Satellite Frequently Disconnects-Solution
2020-11-02 09:39:38 - last edited 2020-11-02 09:39:43

@T-J 

 

Hello, can you please confirm how the 4 satellite Deco units are connected, via wireless or Ethernet, especially when your satellite unit drops? You may confirm it as below:
On the Deco app, click on the Internet icon, then click on one of the satellite Deco, and you will see the satellite Deco’s signal source. If there is a Wi-Fi icon on the signal source, it means the satellite Deco is using the Wi-Fi backhaul. If there is an Ethernet icon, it means the satellite Deco is using Ethernet backhaul.


How do you make it back to work? Are all the 4 satellite Deco units have the same disconnect issue? Are they flashing red at the same time? As per your description, this issue seems to be caused by the location that each satellite Deco M9 cannot build up a stable connection with the others, please confirm how the 4 satellite Deco units are connected, are they all connected to the main Deco? You may check it as below, ensure there is at least 2 signal bars from the signal source Deco unit, otherwise, it might be unable to build up the connection:

https://www.tp-link.com/support/faq/1446/

 

Good day.

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Re:Deco M9 Satellite Frequently Disconnects
2020-11-02 09:53:01

@TP-Link_Deco 

 

Thank you for your reply.

 

I just realized that I actually have 6 M9's.  They are all connected to the Kitchen main Deco via wifi.  I see the weakest connection is 2 bars, which is the closest room to the main Deco.

 

They all usually go down at the same time (red blinking) for about 1-2 minutes and then return to green.

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Re:Deco M9 Satellite Frequently Disconnects
2020-11-03 02:59:03

@T-J 

 

Hello, thanks a lot for the update.

 

Can you please kindly draw us a network layout about where you put all these Deco units, how far between each Deco? Then we can confirm if we need to relocate them.

 

BTW, do you mean all satellite Deco units are connected to the main Deco? Can you please confirm again on the Deco app that all the satellite Decos' signal source are the main Deco?

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Re:Deco M9 Satellite Frequently Disconnects
2020-11-03 05:31:27

Thanks for your reply.

 

Here is the layout.  There is furniture, like bed and drawers in each room.

 

*Green = connection and signal strength

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