Smart Connect Not Working properly
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The Smart Connect option is assigning 2.4ghz to almost all of my phones (wifi 5 compatible) and only keeping 1-2 devices in 5ghz channel. i have switched it to manual for now but hope for a fix in future update.
The link speed is pretty low (from 65mbps to 230mbps) on my note 20 ultra (WiFi 6) and around 230 on my laptop (WiFi 5).
Also the page for onemesh update doesnt show that ax3000 will recieve it. Is it a typo ? asking since even entry devices lik ax1500 are also listed there and it would be unfair for us users who have invested in better router of almost double the price
Edit - I also wanted to ask if there's any way to reduce boot time ,it takes 1 min to restart 2.4ghz channel and 2mins for 5ghz . I am in an area where frequent power cuts happen due to weather
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@Kevin_Z Hey , can i get some help please
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Hello, thanks for reminding. If the speed is not good when connected to the AX3000, please help provide below details, and we will try to figure it out, thanks:
1. Who is your ISP and what is the model number of your modem? What kind of connection type on the AX3000, Dynamic or PPPoE?
2. What is the download/upload speed you can get when you connect a computer directly to the ISP modem? Kindly show us the screenshots.
3. Without any other devices connected, connect the same computer to the AX3000 directly and go to speedtest to run the test for 3 times and show us the screenshots of the test results. BTW, simplify your network layout if there are other routers or RE in your network, just leave the modem and the AX3000 on, disconnect other devices and run the speedtest.
And please tell me the wireless link speed at that time, how to get that? You can refer to the below link.
https://www.tp-link.com/en/faq-2265.html
4. Do you enable any QoS setting on the AX3000? Kindly show me the QoS setting page on your router. Please launch the Tether app and go to Homecare page-QoS, check and ensure it is on the Standard Mode, then get back to the Clients' page, check all the clients connected to the router and ensure the High Priority is disabled.
5. You can refer to the below instruction to narrow down the issue as well.
https://www.tp-link.com/en/faq-2170.html
As for the Onemesh feature, we are sorry that there is no plan to support it on the AX3000 due to the hardware limitations.
As for the reboot time, I'm afraid there is no way to speed it up either, as it will need time to re-enable all the features on the router after the reboot.
We hope you could understand it.
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1. Main Provider - BenchmarkInfo
Sub(Local Area) - UshaNet , Dynamic
2. Speed Test on WiFI - https://ibb.co/dDHJB5v
Speed Test on Wire - https://ibb.co/GxTHx3W
3. Link Speed - (PC) https://ibb.co/tH57qrK
(Phone) https://ibb.co/kJKVNcP
4. Nope , QoS is disabled (https://ibb.co/djsKZNH)
I just wanted to ask for the smart connect (and low link speed reason) as i know that wifi cannot give 100% bandwidth provided to it
Anyways , the newer problem i have is that the 5GHz channel is automatically getting changed to 149 repeatedly even though i have set it to 48 manually. 2 of my devices don't support DFS channels (idk why)
Also ignore this rant but howw and why is AX10 hardware better than AX50 and yes i understand
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Hello, thanks for getting back with detailed info.
As for the issue you encountered with the Smart Connect feature on the AX3000, I'm afraid it's more like an issue on the client devices that they prefer to connect to the 2.4GHz network. The potential reason is that the 5GHz signal is not good enough to maintain a stable connection, thus they prefer to connect to the 2.4GHz. You may try to modify the 5GHz channel to different ones and confirm.
Meanwhile, it is suggested to reset the AX3000 to factory defaults and reconfigure it to connect to the internet, but leave all the other settings by default, then confirm the wireless speed again.
Good day.
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