Deco M5 gone down

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Deco M5 gone down

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Deco M5 gone down
Deco M5 gone down
2020-11-04 08:42:50 - last edited 2020-11-04 09:54:44
Model: Deco M5  
Hardware Version: V1
Firmware Version:

Deco network was all working fine till yesterday. Main deco light now solid red. Have tried reconnecting to modem several times. checked for firmware updates and done a reset. Get as far as finding Deco with phone app but no further. Tis happened once before and it sorted itself, but not sure how! Any advice please?

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1 Accepted Solution
Re:Deco M5 gone down-Solution
2020-11-04 09:54:40 - last edited 2020-11-04 09:54:44

@davidgodfree 

 

Hello, thanks for asking, please try the below suggestions:
1. Ensure the internet is working fine when the computer is connected to the ISP modem directly, then disconnect the cable from the computer and put it into the main Deco M5.
2. Power off the ISP modem and remove the coaxial cable from it (if it is a cable modem), wait for 10 minutes.
3. Turn on the modem and ensure it is properly restarts.
4. Put back in the coaxial cable.

BTW, who is your ISP?

 

Please refer to the below setup videos to reconfigure the Deco M5 to connect to the network if none of the above works:
https://www.tp-link.com/support/setup-video/
If it still shows failed to connect, please refer to the below troubleshooting and confirm which step did you get stuck with:
https://www.tp-link.com/support/faq/2239/

 

I hope this helps, good day.

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Re:Deco M5 gone down-Solution
2020-11-04 09:54:40 - last edited 2020-11-04 09:54:44

@davidgodfree 

 

Hello, thanks for asking, please try the below suggestions:
1. Ensure the internet is working fine when the computer is connected to the ISP modem directly, then disconnect the cable from the computer and put it into the main Deco M5.
2. Power off the ISP modem and remove the coaxial cable from it (if it is a cable modem), wait for 10 minutes.
3. Turn on the modem and ensure it is properly restarts.
4. Put back in the coaxial cable.

BTW, who is your ISP?

 

Please refer to the below setup videos to reconfigure the Deco M5 to connect to the network if none of the above works:
https://www.tp-link.com/support/setup-video/
If it still shows failed to connect, please refer to the below troubleshooting and confirm which step did you get stuck with:
https://www.tp-link.com/support/faq/2239/

 

I hope this helps, good day.

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Re:Deco M5 gone down
2020-11-04 19:57:06

@TP-Link_Deco 

Hi and thanks for the reply. Will try your suggestions and see what happens. 

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Re:Deco M5 gone down
2020-11-04 20:29:04

@TP-Link_Deco 

My ISP is BT

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