RendCycle wrote

I noticed selected System Log entries were missing in my Archer AX6000 router every time I turn it off/on. Those missing are in-between past entries from the date I last turned off the router and up til just before 2020-07-14 00:00:52. The logs that will only be listed are those from 2020-07-14 00:00:52 to past entries and those that were recently created after turning on the router. Pls. refer to sample screenshot below.

 

I have the latest Firmware version 1.1.1 Build 20200714 rel.18254 and my router's Time Settings is set to "Get From The Internet" from NTP Servers (time.nist.gov & time-nw.nist.gov).

 

I also noticed that the latest entry contains a Log Content info about "[8395] Clear all stats because time changed". But I haven't actually recently changed any time configuration in the router except that our ISP's Modem is always turned on/off daily/nightly for several hours. Anybody knows why I have missing System Log entries?

 

 

 

 

 

@RendCycle 

I have this issue as well, except the time that mine keeps defauling to is 2021-05-11. 

Kevin_Z wrote

@dmnmes123 

 

Can we have some log for reference? 

 

Who is your ISP? How about the LED status, will it sometime change to orange?

@Kevin_Z 

ISP is Cox. I've never seen orange, only blue and red. 

Kevin_Z wrote

@dmnmes123 

 

Yes, I mean orange or red. Do you enable the Reboot Schedule on the router to reboot it at a specific time?

 

BTW, are you using the original power adapter from the package box that came with the router, which should be 12 V ⎓ 4 A?

@Kevin_Z 

I do have it reboot every morning at 4am. Does that reset the logs automatically like this?  And I am using the original cord...I think. I'll have to get back there to make sure everything is using the correct power cord. 

@Kevin_Z 

Kevin_Z wrote

@dmnmes123 

 

Yes, the reboot will reset and clear the router logs, it will need to rebuild the connection and synchronize time.

That's rather disappointing, but thank you for the explanation.