TL-WA855RE keeps disconnecting

TL-WA855RE keeps disconnecting
TL-WA855RE keeps disconnecting
2020-11-05 12:19:54 - last edited 2020-11-19 03:29:04
Model: TL-WA855RE
Hardware Version: V5
Firmware Version: 200731

Hi, as the title said, my range extender keeps disconnecting.

More info: im using an acer laptop with j5create ethernet adapter which is connected to the range extender. The problem occurs mostly when im playing. The extended wifi's name is different from the router and it will switch out between the two and the ethernet's name become (internetname)2. The signal light disappears for a moment until it reconnects again, but the ethernet takes a while to come back on.

 

I would appreciate any help. Thank you

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#1
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1 Accepted Solution
Re:TL-WA855RE keeps disconnecting-Solution
2020-11-10 06:22:04 - last edited 2020-11-19 03:28:10

@January 

Good day,

Thank you very much for your time and patience.

May I know how long have you had the extender and when did this issue start?

When the connection dropped out, will the signal light still lit up?

 

Update:

Recently we’ve released the newest firmware online for TL-WA855RE V5 on our official website which is 201029, and we’ve got a lot of updates this time:

For more details, please refer to this link:

https://www.tp-link.com/support/faq/2959/

It’s recommended to upgrade to the new firmware following the instruction How to upgrade the firmware of my range extender (new logo)? as soon as possible;

and you can also get the new firmware from the below address:

https://static.tp-link.com/2020/202011/20201118/TL-WA855RE_V5_201029.zip  

 

Thanks a lot.

Best Regards.
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#2
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6 Replies
Re:TL-WA855RE keeps disconnecting-Solution
2020-11-10 06:22:04 - last edited 2020-11-19 03:28:10

@January 

Good day,

Thank you very much for your time and patience.

May I know how long have you had the extender and when did this issue start?

When the connection dropped out, will the signal light still lit up?

 

Update:

Recently we’ve released the newest firmware online for TL-WA855RE V5 on our official website which is 201029, and we’ve got a lot of updates this time:

For more details, please refer to this link:

https://www.tp-link.com/support/faq/2959/

It’s recommended to upgrade to the new firmware following the instruction How to upgrade the firmware of my range extender (new logo)? as soon as possible;

and you can also get the new firmware from the below address:

https://static.tp-link.com/2020/202011/20201118/TL-WA855RE_V5_201029.zip  

 

Thanks a lot.

Best Regards.
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#2
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Re:TL-WA855RE keeps disconnecting
2020-11-11 08:38:24

@Solla-topee 

 

Hi thank you for replying.

 

Ive had the extender for not long as I recently bought it (around 1 month ago). 

 

When the connection drops out, the signal light disappears.

 

Im gonna try the new firmware and see if the problem still persist.Thank you

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#3
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Re:TL-WA855RE keeps disconnecting
2020-11-11 08:47:08
I have just realized that the firmware u sent it in eu whereas my product is under uk. Idk if this will cause any problem and if does, what should i do about it?
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#5
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Re:TL-WA855RE keeps disconnecting
2020-11-11 09:27:47

@January 

Hi, thank you very much!

Actually, it is the same but if you are worried, please download the firmware here:

https://www.tp-link.com/uk/support/download/tl-wa855re/#Firmware

 

Thanks a lot!

Best Regards.
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Re:TL-WA855RE keeps disconnecting
2020-11-11 14:00:32

@Solla-topee Hi sorry again but its still disconnecting randomly, then would connect back again. Im using ethernet with j5 create ethernet adapter into an acer laptop. The signal led would disappear for a moment then would come back on. I turned off my wifi to see if maybe because its switching between internet is the problem. But it still disconnects. Ive updated it to the new firmware.

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#7
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Re:TL-WA855RE keeps disconnecting
2020-11-12 01:12:48

@January 

Hello,

Thank you very much for your time and patience.

In this way, we would like to follow up on your case by email and ask the senior engineers for more advice.

Please have a check of your email box later.

Thanks a lot.

Best Regards.
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