Upload speed not upto the mark on 5 Ghz
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello Team,
I have broadband connection of 250 Mbps Up/Down (1:1)
I have no issue with Download, but I only get 100 Mbps upload on 5 Ghz
I have only 2 device connected and both have same issue.
It was working as expected before, issues started last week.
I have already done rebooted/factory-default/DNS
I get desired speed 250 Up/Down with I connect RJ45 directly on Laptop.
Please Advise
-Akshay
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello, thanks for reporting the issue to the community.
We can still check the below info and see if we can improve it:
1. Simplify your network layout and only leave your ISP modem and the C80, connect them in this way: ISP modem--C80---Laptop, leave all other clients disconnected, then run speedtest app on the laptop 3 times, please confirm what is the download and upload speed you can get, show us the test results.
2. Connect the ISP modem--C80)))(((laptop (connect to the 5GHz), leave all other clients disconnected, then run the speedtest app 3 times again and confirm what is the download and upload speed. Please also confirm what is the wireless link speed between the laptop and the C80: https://www.tp-link.com/support/faq/2265/.
3. When performing all these tests, make sure you don’t have background programs hogging too much bandwidth. Syncing photos, backing things up to the cloud, file sharing, and other applications can make your upstream connection pretty crowded.
4. Check your speeds with different devices. If one is significantly faster, you might have a hardware or software issue with your device rather than an Internet problem.
Any updates, just let us know. Good day.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I have also tried changing Channel Width/Channel to different setting as per mu location, no luck.
- Copy Link
- Report Inappropriate Content
Hi, thanks for getting back, can you confirm the wireless link speed on the laptop when connected to the 5GHz? Please ensure the wireless adapter is up-to-date.
Have you tested with a smartphone? If not, we hope you could give it a go.
BTW, may I know the model number of the wireless adapters on the laptops? If you can try with a smartphone, please tell us the model and version as well, thanks a lot.
- Copy Link
- Report Inappropriate Content
I am using Macbook Pro, all the drivers on both devices are already updated.
Interfaces:
en0:
Card Type: AirPort Extreme (0x14E4, 0x7BF)
Firmware Version: wl0: Feb 28 2020 15:24:56 version 9.30.357.35.32.5.47 FWID 01-9ce4adf3
MAC Address: 38:f9:d3:84:27:9f
Locale: ETSI
Country Code: IN
Supported PHY Modes: 802.11 a/b/g/n/ac
Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 36, 40, 44, 48, 52, 56, 60, 64, 149, 153, 157, 161, 165
Wake On Wireless: Supported
AirDrop: Supported
AirDrop Channel: 149
Auto Unlock: Supported
Status: Connected
Current Network Information:
AkShAy:
PHY Mode: 802.11ac
BSSID: 1c:3b:f3:25:e4:5e
Channel: 153
Country Code: IN
Network Type: Infrastructure
Security: WPA2 Personal
Signal/Noise: -61 dBm / -92 dBm
Transmit Rate: 585
MCS Index: 4
Like I said issue is on both devices Android Phone and Mac.
So, basically issue is constant across different devices and different OS.
It was working fine for all devices, no changes were done on Router.
-Akshay
- Copy Link
- Report Inappropriate Content
Hello Akshay,
We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.
BTW, try to disable the QoS on the C80 and check if it will make a difference.
Thanks for your cooperation and support. Good day.
- Copy Link
- Report Inappropriate Content
Hello Kevin,
Thanks for elevating, sure I am open for suggestions and troubleshooting.
QoS is already been disabled.
We don't have any fancy settings on Router.
-Akshay
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 762
Replies: 7
Voters 0
No one has voted for it yet.