Archer AX10 2,4G problems, 5G ok

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer AX10 2,4G problems, 5G ok

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX10 2,4G problems, 5G ok
Archer AX10 2,4G problems, 5G ok
2020-11-06 10:49:14
Model: Archer A10  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20200827 Rel. 40928(4555)

2 weeks old router Archer AX10

5G works great

but can not connect to 2,4G WiFi

all our 3 phones and two notebooks can not connect, reboot does not help

in WiFi settings in phone you can find this message: network selection temporary disabled

 

It started few days ago, made no change prior to it!

  0      
  0      
#1
Options
4 Reply
Re:Archer AX10 2,4G problems, 5G ok
2020-11-06 18:24:41

@Jan_archer 

Did factory reset, same problem.

5g fine, 2,4g has this: Network_Selection_Disable_Association_Rejection

  0  
  0  
#2
Options
Re:Archer AX10 2,4G problems, 5G ok
2020-11-11 01:43:15 - last edited 2020-11-11 01:43:58

@Jan_archer 

 

Hello, can I have the screenshot of this "Network_Selection_Disable_Association_Rejection" error? Is the 2.4GHz wireless LED on?

  0  
  0  
#3
Options
Re:Archer AX10 2,4G problems, 5G ok
2020-11-11 16:16:45

@Kevin_Z 

yes, all right LEDs are on, of course including 2.4

otherwise I would not see my 2.4 in my list on phone, notebook, TV etc.

you can see I made also Guest 2.4 net and shows same problem

  0  
  0  
#4
Options
Re:Archer AX10 2,4G problems, 5G ok
2020-11-12 01:00:36

@Jan_archer 

 

Hello, thank you very much for the screenshot.

 

We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.   

 

Thanks for your cooperation and support. Good day.

  0  
  0  
#5
Options

Information

Helpful: 0

Views: 629

Replies: 4

Related Articles