Archer C80 reboots automatically

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Archer C80 reboots automatically

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42 Reply
Re:Archer C80 reboots automatically
2021-03-10 07:37:52

@ksuuk 

 

Thank you very much for all the info you provided, we appreciate it. We will discuss the issue on your own thread, please check and confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#22
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Re:Archer C80 reboots automatically
2021-03-11 12:57:48

@Kevin_Z 

 

I disabled 5GHz option. Only using 2.4GHz. Not seen any reboots since 4-5 hours. Can you share this with your engineers?

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#23
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Re:Archer C80 reboots automatically
2021-03-12 01:42:20

@ChintanB 

 

Definitely sure. Please keep monitoring the router performance, and let me know if there is still an issue.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#24
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Re:Archer C80 reboots automatically
2021-03-12 07:48:56

@Kevin_Z ,

 

Hi Kevin,

 

No reboot since 1day now. So definitely the issue is with 2.4GHz and 5GHz activated simultaneously. When can we expect fix for this?

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#25
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Re:Archer C80 reboots automatically
2021-03-12 08:05:42 - last edited 2021-03-12 08:16:48

@ChintanB 

 

In my case it does not help. Last day's I made some tests:

 

advanced > security > firewall > spi > no effect, back to enable
advanced > network > internet > nat boost > disable - possible reason?
advanced > wireless > advanced > airtime fairness > disable
advanced > wireless > advanced > short gi > disable, no effect, back to enable
advanced > wireless > 2.4 ghz > 11n only > channel 6 - no effect, channel back to auto
advanced > wireless > 5 ghz > 11n/ac mixed > channel 40  - no effect, channel back to auto

 

Disabled, no need:
advanced > cwmp > inform > disable (used acs url http://127.0.0.1 acs user/passwd tplink)
advanced > iptv/vlan > igmp proxy > disable
advanced > network > ddns > tplink > no-ip > logout

 

Seems the nat boost service is problematic, with nat boost router crashes, drops connections etc.
So try to  enable both frequencies and disable nat boost, also try do disable airtime fairness.

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#26
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Re:Archer C80 reboots automatically
2021-03-18 05:44:04

@Kevin_Z,

 

Do we have any update from your engineers? Have they been able to figure out when restart occurs? It is still happening quite frequently and making this router unusable during office calls.

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#27
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Re:Archer C80 reboots automatically
2021-03-18 05:49:35

@ksuuk 

 

I tried NAT boost disabling. Still restarting.

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#28
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Re:Archer C80 reboots automatically
2021-03-18 05:59:09

@ChintanB 

 

Not yet. Do you have more details about the auto-reboot issue as we asked previously on #3? How about the power adapter, is it the original one, and it's 12 V ⎓ 1.5 A?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#29
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Re:Archer C80 reboots automatically
2021-03-20 12:39:25

@Kevin_Z 

 

Everything is original. It was working properly till last software update. Its open and shut case of firmware issue. Disabling 5Ghz, I am not seeing any restarts. Can you guide me if it is possible to downgrade firmware?

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#30
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Re:Archer C80 reboots automatically
2021-03-20 13:05:05

@ChintanB 

 

Have You tried to upgrade? You are using v1.4.7, latest is v1.5.3

 

Firmwares - https://www.tp-link.com/us/support/download/archer-c80/#Firmware

 

About downgrade, if the router does not allow downgrade please reset it to factory settings and configure it again using just "quick setup". Do not upload previously generated configuration file.

 

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#31
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