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Deco M9 plus keeps on disconnecting from other Deco's

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Deco M9 plus keeps on disconnecting from other Deco's

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Deco M9 plus keeps on disconnecting from other Deco's
Deco M9 plus keeps on disconnecting from other Deco's
2020-11-16 18:38:27 - last edited 2020-11-19 09:57:26
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.4.3

Hi,

 

Since a couple of days one Deco unit is continuously dropping out the setup of 4 Deco's

 

It has been stable for months and suddenly this happens. I did not make any changes to the setup.

 

Any idea what this could be.

 

Thanks

 

Harry

 

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Re:Deco M9 plus keeps on disconnecting from other Deco's-Solution
2020-11-19 09:57:17 - last edited 2020-11-19 09:57:26

@HarryVr 

Good day,

Sorry for the delay.

Could you please help me check the following information:

  1. Would this Deco get  red when it is disconnected from the system?
  2. Have you tried to swap the location of this one, with the other 2 satellite units to get rid of the location issue?
  3. How long have you had the Deco?
  4. when you checked the signal source of this one, is it connected to the nearest Deco or not and how far away between these two units?

Thank you very much.

▶Check What's Currently Going on With Deco ▶Explore Accessibility updates across Android and IOS Deco App ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶ Deco BE65_V1_1.1.1 Firmware Update: Further Enhance Overall Network Stability ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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Re:Deco M9 plus keeps on disconnecting from other Deco's-Solution
2020-11-19 09:57:17 - last edited 2020-11-19 09:57:26

@HarryVr 

Good day,

Sorry for the delay.

Could you please help me check the following information:

  1. Would this Deco get  red when it is disconnected from the system?
  2. Have you tried to swap the location of this one, with the other 2 satellite units to get rid of the location issue?
  3. How long have you had the Deco?
  4. when you checked the signal source of this one, is it connected to the nearest Deco or not and how far away between these two units?

Thank you very much.

▶Check What's Currently Going on With Deco ▶Explore Accessibility updates across Android and IOS Deco App ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶ Deco BE65_V1_1.1.1 Firmware Update: Further Enhance Overall Network Stability ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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Re:Deco M9 plus keeps on disconnecting from other Deco's
2020-11-19 10:09:29

@TP-Link_Deco 

 

Q1 Yes

Q2 Yes

Q3 4 months

Q4 It is connected to the nearest, about 15 meters away

 

br

Harry

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