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Deco M5 Unable to register and unable to update antivirus

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Deco M5 Unable to register and unable to update antivirus

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Gingerbytes

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2020-11-17 15:15:44 - last edited 2020-11-19 08:00:45

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Deco M5 Unable to register and unable to update antivirus

2020-11-17 15:15:44 - last edited 2020-11-19 08:00:45

Model: Deco M5

Hardware Version: V3

Firmware Version: 1.5.1 Build 20201022 Rel. 66804

Need help, I recently bought a Deco M5 and I am encountering 2 issues:

1. Unable to update Antivirus, it always says "Security database is up-to-date as of Jan 1, 2018,8:28 AM."

2. Unable to register to TP-Link at https://myproducts.tp-link.com/product. It says "Serial number cannot be found..."

Please advise how to fix it.

I bought my Deco at Lazada https://my.lazada.com.ph

File:

Antivirus outdated.jpgDownload

1 Accepted Solution

David-TP

2020-11-19 07:20:49 - last edited 2020-11-19 08:00:45

Posts: 5277

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Re:Deco M5 Unable to register and unable to update antivirus-Solution

2020-11-19 07:20:49 - last edited 2020-11-19 08:00:45

@Gingerbytes

Hi, nice to see you again.

As for the warranty registration, I guess you already know the reason and it is only necessary for the US customers and the SN sold somewhere else has not been recorded by the warranty system.

As for the database update, after checking with the engineers, it will be updated on the M5 very soon with the next firmware update.

Thank you very much.

New Deco APP supports Passwordless Authentication and replaces main Deco via simple setup!

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2 Reply

David-TP

2020-11-19 07:20:49 - last edited 2020-11-19 08:00:45

Posts: 5277

Helpful: 701

Solutions: 575

Stories: 8

Registered: 2020-04-14

Re:Deco M5 Unable to register and unable to update antivirus-Solution

2020-11-19 07:20:49 - last edited 2020-11-19 08:00:45

@Gingerbytes

Hi, nice to see you again.

As for the warranty registration, I guess you already know the reason and it is only necessary for the US customers and the SN sold somewhere else has not been recorded by the warranty system.

As for the database update, after checking with the engineers, it will be updated on the M5 very soon with the next firmware update.

Thank you very much.

New Deco APP supports Passwordless Authentication and replaces main Deco via simple setup!

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