Home Network Community > Deco > Deco M5 Unable to register and unable to update antivirus
< Deco

Deco M5 Unable to register and unable to update antivirus

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco M5 Unable to register and unable to update antivirus

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 Unable to register and unable to update antivirus
Deco M5 Unable to register and unable to update antivirus
2020-11-17 15:15:44 - last edited 2020-11-19 08:00:45
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.5.1 Build 20201022 Rel. 66804

Need help, I recently bought a Deco M5 and I am encountering 2 issues:

 

1. Unable to update Antivirus, it always says "Security database is up-to-date as of Jan 1, 2018,8:28 AM."

2. Unable to register to TP-Link at https://myproducts.tp-link.com/product.  It says "Serial number cannot be found..."

 

Please advise how to fix it.

I bought my Deco at Lazada https://my.lazada.com.ph

File:
Antivirus outdated.jpgDownload
  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Deco M5 Unable to register and unable to update antivirus-Solution
2020-11-19 07:20:49 - last edited 2020-11-19 08:00:45

@Gingerbytes 

 

Hi, nice to see you again.

As for the warranty registration, I guess you already know the reason and it is only necessary for the US customers and the SN sold somewhere else has not been recorded by the warranty system.

As for the database update, after checking with the engineers, it will be updated on the M5 very soon with the next firmware update.

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us!
Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:Deco M5 Unable to register and unable to update antivirus-Solution
2020-11-19 07:20:49 - last edited 2020-11-19 08:00:45

@Gingerbytes 

 

Hi, nice to see you again.

As for the warranty registration, I guess you already know the reason and it is only necessary for the US customers and the SN sold somewhere else has not been recorded by the warranty system.

As for the database update, after checking with the engineers, it will be updated on the M5 very soon with the next firmware update.

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us!
Recommended Solution
  0  
  0  
#2
Options
Re:Deco M5 Unable to register and unable to update antivirus
2020-11-19 07:58:49

@TP-Link_Deco thanks!

Do you have a TP-Link PH website were I can register my Deco M5?

I will wait for the firmware update, thanks!

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 1059

Replies: 2

Related Articles
Unable to Register Deco Products
157 0
About Us
Press
Copyright © TP-Link Corporation Limited. All rights reserved.