IOS Deco app 2.3.13

IOS Deco app 2.3.13
IOS Deco app 2.3.13
2020-11-18 02:58:41 - last edited 2020-11-27 10:37:42
Model: Deco M4
Hardware Version: V2
Firmware Version:

I need help!

 

My iPhoneX with iOS ver 14.2 running Deco app ver 2.3.13 not stable at all.

 

- Restart my phone

- remove Deco app and reinstall

 

Problem still there.

- Unable to detect any online devices

- Unable o access parental control  

 

Can I have stable way to connect to my Deco for parental control?

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1 Accepted Solution
Re:IOS Deco app 2.3.13-Solution
2020-11-27 10:24:57 - last edited 2020-11-27 10:37:42

@Kevin_Z 

 

That seems like the solution! I restarted all my Deco E4 units unplugging from power supply (because restarting via app wasn't possible), then I restarted deco app and finally the system works again!

 

just restart the phone and the app doesn't work.

 

thank you very much!!!

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17 Reply
Re:IOS Deco app 2.3.13
2020-11-18 18:25:13
the same for me! nothing works in this app anymore, it suddenly became useless. No devices online and no setting shown, but we have no other way than this app to control our wifi network....
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Re:IOS Deco app 2.3.13
2020-11-24 16:33:48

@Xray Having the same problem on IOS 14.2.1

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Re:IOS Deco app 2.3.13
2020-11-26 03:46:24

@ItaliaKev    @lorenzo89   @Xray 

 

Hello all, sorry to respond late.

 

Are you all using Deco M4? Is it running the latest firmware? When does this issue happen, after you upgrade the Deco app or update your phone OS to the latest 14.2?

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Re:IOS Deco app 2.3.13
2020-11-26 07:32:16

@Kevin_Z It started to work for me yesterday. I have P9 system and latest version of the app.

 

Problem occurred when I changed over to a new iPhone. Initially for the first few days the same issues as the OP. No devices listed on the screen and then yesterday when I tried to test again it was working.

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Re:IOS Deco app 2.3.13
2020-11-26 08:31:11

@ItaliaKev 

 

Thank you very much for the update. It's glad to know it is working properly now.

 

Just to confirm, have you changed or modified anything in the network to make it work again?

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Re:IOS Deco app 2.3.13
2020-11-26 08:33:59

@Kevin_Z No I have not done anything and nothing new in the way of updates on the phone.

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Re:IOS Deco app 2.3.13
2020-11-26 10:25:05

@ItaliaKev 

 

I see, thank you for all the info, we will keep an eye on this kind of feedback and try to figure out what is the root cause.

 

Good day.

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Re:IOS Deco app 2.3.13
2020-11-26 11:11:12

@Kevin_Z I'm using Deco M4. Firmware should be an earlier version of 1.4.3 Build 20200918 Rel 74289 (unable to check due to unable to access via Deco app).

I'm going to upgrade to 1.4.3 Build 20200918 Rel 74289 and hope it will be more stable.

 

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Re:IOS Deco app 2.3.13
2020-11-26 11:32:41

@Kevin_Z 

Firmware updated and my iPhone won't prompt weak WIFI security after updated this new firmware 1.4.3 Build 20200918 Rel 74289. I can add parental control now but found that each profile limited to 16 devices only. Any reason to cap at 16 devices?

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Re:IOS Deco app 2.3.13
2020-11-26 11:33:49

@Kevin_Z No. Nothing change until I want to set parental control and noticed that not working

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