IOS Deco app 2.3.13

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IOS Deco app 2.3.13

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Re:IOS Deco app 2.3.13
2020-11-26 11:34:06

@Xray 

 

Hello, it seems the two versions are the same? 1.4.3 Build 20200918 Rel 74289 is the latest firmware for the Deco M4, if the issue persists, we will contact you via email to follow up, thanks.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#12
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Re:IOS Deco app 2.3.13
2020-11-26 11:53:23

 

Kevin_Z wrote

@ItaliaKev    @lorenzo89   @Xray 

 

Hello all, sorry to respond late.

 

Are you all using Deco M4? Is it running the latest firmware? When does this issue happen, after you upgrade the Deco app or update your phone OS to the latest 14.2?

@Kevin_Z I'm using Deco E4. I don't know if the problem has occured with iOS 14 or latest upgrade of Deco app, but I'm sure this issue was already there with iOS 14.1

 

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Re:IOS Deco app 2.3.13
2020-11-27 07:27:08

@lorenzo89 

 

Is the issue persisting now? Try to restart all the Deco units in the network as well as your phone, then confirm again, thanks a lot.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#14
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Re:IOS Deco app 2.3.13-Solution
2020-11-27 10:24:57 - last edited 2020-11-27 10:37:42

@Kevin_Z 

 

That seems like the solution! I restarted all my Deco E4 units unplugging from power supply (because restarting via app wasn't possible), then I restarted deco app and finally the system works again!

 

just restart the phone and the app doesn't work.

 

thank you very much!!!

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#15
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Re:IOS Deco app 2.3.13
2020-11-27 10:35:55

@lorenzo89 

 

That's great, it's glad to hear that the issue is resolved by restarting the system. I hope it will run smoothly then.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#16
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Re:IOS Deco app 2.3.13
2020-12-12 19:19:43 - last edited 2020-12-12 19:24:33

Bonjour,

 

J'ai eu le même problème et il m'était impossible de mettre à jour des boitiers, je ne voyais plus qu'un seul déco sur les 5 installés.

J'ai du désintaller l'application de mon téléphone et j'ai débranché tous les Déco (E4, M4 et M3W).

J'ai rebranché le principal puis tous les autres.

J'ai résintallé l'application et tout est revenu dans la normal.

Iphone Deco V. 2.4.11

 

Hello,


I had the same problem and it was impossible for me to update boxes, I only saw one decoration out of the 5 installed.
I had to uninstall the application from my phone and I unplugged all the Deco (E4, M4 and M3W).
I reconnected the main one and then all the others.
I reinstalled the application and everything is back to normal.

Iphone Deco V. 2.4.11

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#17
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Re:IOS Deco app 2.3.13
2020-12-15 06:23:08

@Fabien31 

 

Thank you for sharing the valued experience with the community, this will help others a lot.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#18
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