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Ring Video Doorbell Pro Deco x20

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Ring Video Doorbell Pro Deco x20

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

tbelle

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2020-11-22 01:42:59 - last edited 2021-01-27 00:59:25

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Registered: 2020-11-22

Ring Video Doorbell Pro Deco x20

2020-11-22 01:42:59 - last edited 2021-01-27 00:59:25

Model: Deco X20

Hardware Version:

Firmware Version: 1.2.6 Build 20201013 Rel. 58271

I have a Ring Video Doorbell Pro and I just cannot get it to connect to my wifi 2.4 GHz. I put the deco x20 close to the doorbell as possible. I am almost successful until 'the voice" tells me I have a poor internet connection. This is just not the case. Everything else in the house is connecting just fine.

1 Accepted Solution

TP-Link

2021-01-27 00:59:09 - last edited 2021-01-27 00:59:25

Posts: 6834

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Registered: 2018-07-23

Re:Ring Video Doorbell Pro Deco x20-Solution

2021-01-27 00:59:09 - last edited 2021-01-27 00:59:25

@tbelle

Hi, thank you very much for your time and patience.

Sorry for the delay.

Have you tried to turn off the fast roaming, beamforming on the Deco APP to have a look?

If possible, please also try to enable the guest network for 2.4ghz only and check whether the ring video doorbell could be connected or not.

Thank you very much and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco

Recommended Solution

1 Reply

TP-Link

2021-01-27 00:59:09 - last edited 2021-01-27 00:59:25

Posts: 6834

Helpful: 2505

Solutions: 534

Stories: 28

Registered: 2018-07-23

Re:Ring Video Doorbell Pro Deco x20-Solution

2021-01-27 00:59:09 - last edited 2021-01-27 00:59:25

@tbelle

Hi, thank you very much for your time and patience.

Sorry for the delay.

Have you tried to turn off the fast roaming, beamforming on the Deco APP to have a look?

If possible, please also try to enable the guest network for 2.4ghz only and check whether the ring video doorbell could be connected or not.

Thank you very much and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco

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Replies: 1

Ring Video Doorbell Pro Deco x20

Ring Video Doorbell Pro Deco x20

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