Router Archer C6
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Hello I have a problem with Archer C6 v2.0. I got random drop down connection Some times it happens twice in minutes or one at 4-5 hours it is just randomly. I have last firmware. I lost connection to both ( wired and wifi connection). In Log system i found a warning on DHCP , On the ISP modem i still have internet, I check it myself and also I call them and they told me that i have no disconnect for last 48 hours. I have TP linked connected with Dinamic ip to the ISP modem. and i receive in log message ( when my net goes down) a warning on DHCP send release ip 192.168.1.2.
I really need to solve this,I tried different solution last 4-5 days but still can;t solve this.
Thanks,
Adrian
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Usually that's the page for contacting the tech support, but due to the Covid-19 situation there may have been some changes. I am pretty sure that community administrator can guide you to that.
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@Ivaylo
I don;t undertand exactly where to send a ticket or something
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Hello, sorry to respond late.
So your network layout is ISP modem router---(WAN) Archer C6, then connection will drop both on wireless connection and wired connection, the WAN IP address is 192.168.1.2, you have already tried with static IP address, no change, am I right?
Have you connected your ISP modem directly to the PC and confirm the connection is really stable? As per your description, it seems that the WAN connection is dropping on the C6, please ensure the modem is stable and the cable between the modem and C6 is good.
Please send us the whole system log on the C6 when the router is working and it is not, we may need to analyze that and see if we can find any clue.
Thanks for your cooperation.
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Yea, my connection drop on both wifi plus wire. I let connection directly from isp on my pc on wire and i have no problems, so thar is stable, i decide to send it to be repair, i think it has a soft/hard problems
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I see, that is OK, you may check if the repair helps. Just let me know if you still need any further suggestions, thanks.
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@Kevin_Z i will come back after the router is comming back from repair ti say if now its ok or need more support to gind a solution. Thanks , hope i will be able to reach you if i have more troubles
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