Cannot update firmware of Deco M5

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Cannot update firmware of Deco M5
Cannot update firmware of Deco M5
2020-12-02 14:50:01 - last edited 2020-12-07 09:36:03
Model: Deco M5
Hardware Version: V3
Firmware Version: 1.3.14 build 20191220 rel. 39776

Since a couple of months I have a Deco M5 with firmware 1.3.14 build 20191220 rel. 39776.  According to the website of my country (Indonesia) there should be newer firmware available.

 

The Deco app doesn’t detect it and states I have the latest firmware. And when I try to manually update the firmware through the browser it says it’s completed without even starting to load/install it (I tried to install manually using a LAN cable directly connected to the main Deco). 

 

Any my suggestions on how to make it work?

 

TP-Link Indonesia also says when something should go wrong during the firmware update this is not covered under warranty. Is this truth?  Shouldn’t necessary firmware updates be a normal part of the package? Especially since TP-Link itself advises you to keep your firmware up to date?

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Re:Cannot update firmware of Deco M5-Solution
2020-12-07 09:35:58 - last edited 2020-12-07 09:37:46

@mml_go 

Hi, thank you very much for your kind reply.

Please refer to the following link to get the previous firmware on the Deco M5(US) V3:

Deco M5(US)_V3_200725

https://static.tp-link.com/2020/202008/20200817/Deco_M5_V1_V2_V3_200725.zip

 

Deco M5(US)_V3_200924

https://static.tp-link.com/2020/202010/20201009/Deco%20M5_V1_V2_V3_200924.zip

 

Deco M5(US)_V3_201022

https://static.tp-link.com/2020/202011/20201111/Deco_M5_V1_V2_V3_20201022.zip

 

Thanks a lot.

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Re:Cannot update firmware of Deco M5
2020-12-03 11:59:57

@mml_go 

Hi,

As for the warranty, not all the firmware failure is excluded.

If firmware upgrade is completely according to the instruction, but still failed for no reason, it would be still covered by warranty.

While for the power failure during the firmware upgrade, or using the third party firmware, these would be excluded.

 

In case the currently firmware is quite old, have you try to update to the second latest firmware, then to the latest again?

By the way, could you please have a check on the back label and is it (US) V3 version or (ID) V3 version?

What is the firmware that you wish to update?

Thank you very much.

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Re:Cannot update firmware of Deco M5
2020-12-05 17:15:03

Hi @TP-Link, thanks for your reply.

 

I haven’t tried updating to the second latest firmware because I only saw the latest one on the Indonesian TP-Link website. Where can’t I find the second latest firmware? And what version is this?

 

According to the label at the back of my Deco I have a (US) V3 version. 

 

The firmware I wish to update (my current firmware) is: 1.3.14 Build 20191220 Rel. 39776

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Re:Cannot update firmware of Deco M5-Solution
2020-12-07 09:35:58 - last edited 2020-12-07 09:37:46

@mml_go 

Hi, thank you very much for your kind reply.

Please refer to the following link to get the previous firmware on the Deco M5(US) V3:

Deco M5(US)_V3_200725

https://static.tp-link.com/2020/202008/20200817/Deco_M5_V1_V2_V3_200725.zip

 

Deco M5(US)_V3_200924

https://static.tp-link.com/2020/202010/20201009/Deco%20M5_V1_V2_V3_200924.zip

 

Deco M5(US)_V3_201022

https://static.tp-link.com/2020/202011/20201111/Deco_M5_V1_V2_V3_20201022.zip

 

Thanks a lot.

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