@Kevin_Z 

Dynamic IP address - auto detected.

My IPS is TELEKOM SRBIJA a.d.

When I connect the modem and my laptop with an Ethernet cable directly, it's plug and play.

There's no PPPoE connections listed when I'm connected, but I will try what you said.

I'll also try checking out this - https://www.tp-link.com/en/support/faq/138/

I will contact you when I tried all of the above and if they worked.

Thanks for the help.

Kevin_Z wrote

@lka 

 

Hello, thanks for asking.

 

May I know what kind of WAN connection type you've configured on the C20? Who is your ISP?

 

When you connect the modem and your PC with an Ethernet cable directly, how did you build up the connection, is it plug and play or do you need to dial up on the computer? You may confirm if there is a PPPoE connection on the computer. If there is no PPPoE connection on the computer, you may choose the WAN connection type as Dynamic IP when setting up the C20; If there is one, you need to choose PPPoE, and input the parameters provided by your ISP, then the internet should be on.

 

The FAQ support guide didn't work. I will see if I can find PPPoE information from my ISP