Reboot issue with AX20

Reboot issue with AX20
Reboot issue with AX20
2020-12-07 23:11:02
Hardware Version: V1
Firmware Version: 1.2.0

The router keeps rebooting intermittently 

it's frustrating as we all are working from home and it disrupts work 

 

what is the issue ??

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17 Replies
Re:Reboot issue with AX20
2020-12-07 23:39:41 - last edited 2020-12-08 21:56:06

Give some more details on the issue.

Have you observed the router logs during the disruptions ?

Did you check if the AX20 is overheating ?

What's your connection to the ISP - direct (PPPoE, Dynamic IP, etc.) or ISP modem/router before the AX20 ?

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Re:Reboot issue with AX20
2020-12-08 02:28:15

@vinodrajan 

 

Hello, just as Ivaylo suggested, we would like to know more details which will help us analyze the special reboot issue you are experiencing.

 

When did you purchase it, does the reboot issue occur when you first installed it or is it happening after some special activity, such as high loading or streaming? Have you ever upgraded the router firmware or changed some setting on it when this issue begins to happen?

 

How often does the reboot issue occur? If possible, try to reduce the connected devices, modify the Transmit Power on the router to middle or low, then monitor again.

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Re:Reboot issue with AX20
2020-12-08 05:07:31
Purchased it this Thanksgiving from Amazon Have 3 devices connected on Ethernet and 4 on WIFI Had no such issues with my modem/router from AT&T Reason I bought this was for WIFI-6 No overheating or such Logs indicate time change -stop server-start server It’s AX20 not AX10 - FYI
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Re:Reboot issue with AX20
2020-12-08 08:20:15

@vinodrajan 

 

Can you please verify is the hardware version of the AX20 v1.20 or v1.0? You may find it on the device bottom label.

 

Meanwhile, please check if the current router firmware is up-to-date, if not, update it and confirm:

https://www.tp-link.com/support/download/archer-ax20/v1/#Firmware

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Re:Reboot issue with AX20
2020-12-08 15:39:04

@Kevin_Z 

The Hardware version is 1.29

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Re:Reboot issue with AX20
2020-12-08 18:48:26 - last edited 2020-12-08 18:53:25

I presume you mean HW version 1.20. If that's the case then you last FW release is here:

https://static.tp-link.com/2020/202011/20201124/Archer%20AX20(US)_V1.2_201023.zip

 

Upgrade and see if any improvement.

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Re:Reboot issue with AX20
2020-12-08 19:27:49

@vinodrajan 

I will update it later today.. Thanks for the reply..

Please find the logs from the reboot yesterday. Later i changed the time from Internet to Manual and it has not rebooted yet. will observe today as well.

Please review the logs below and provide your insight..

 

2020-12-07 23:42:17 Led Controller INFO [1087] Start to run WAN1_ON

2020-12-07 23:42:17 Led Controller INFO [1087] Start to run WAN0_OFF

2020-12-07 23:42:17 Led Controller INFO [1087] Start to run LAN_ON

2020-12-07 23:41:40 Led Controller INFO [1087] Start to run WAN1_ON

2020-12-07 23:41:40 Led Controller INFO [1087] Start to run WAN0_OFF

2020-12-07 23:41:40 Led Controller INFO [1087] Start to run LAN_ON

2020-12-07 23:41:38 UPnP INFO [10799] Service start

2020-12-07 23:41:38 UPnP INFO [10799] Service stop

2020-12-07 23:41:37 Remote Management INFO [10482] Service stop

2020-12-07 23:41:27 NAT INFO [9094] IPSEC ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] L2TP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] PPTP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] SIP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] RTSP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] H323 ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] TFTP ALG enabled

2020-12-07 23:41:27 NAT INFO [9094] FTP ALG enabled

2020-12-07 23:41:25 Traffic Statistics INFO [7641] Clear all stats because time changed

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#8
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Re:Reboot issue with AX20
2020-12-08 19:39:21
What is your connection to the ISP ? Dynamic IP ? The router time setting shouldn't have anything to do with that kind of problems, but lets see if it makes any difference.
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Re:Reboot issue with AX20
2020-12-08 21:09:12

@Ivaylo 

Yes it is Dynamic IP

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Re:Reboot issue with AX20
2020-12-08 21:09:39

@vinodrajan 

Fiber & Dynamic IP

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