Problems streaming with Apple TV (Disney+ and Apple TV+) after Firmware Update last Week
Hello,
Since I have updated my P9 for 3 days I have streaming problems with all my Apple TVs 4. Connection is still there, Speedtest fine (min. 125). Doesn't matter if it's Disney or Apple TV+. It works between 15-30 minutes, then there is a pause between 1 and 5 minutes then it works for the next 15 minutes. Connection is fine on all other devices such as iPhone, iPad, MacBook etc.
br Gerhard
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Good day,
Sorry for the delay.
Could you please help me check the following information:
1. Did the issue only start after the firmware update?
2. When the TV paused, would there be any error message?
3.Would turning off the fast roaming and Mesh technology make any difference?
4. Did all the Apple TVs all connect to the 2.4ghz , or 5ghz,even Ethernet connection?
5.Could you please try to draw a network map from the modem to Deco, then to the TV as detailed as possible?—especially the connection between Deco’s.
Thank you very much.
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Hello,
thank you very much for your reply
1) yes after the update
2) no additional messages - I have only the circle as if it were reloading for 1 or 2 minutes. Sometimes only 20 seconds....
3) I will turn off the fast roaming - but I have to wait until tomorrow with the test. No Family tv session today ;-) and I don't want to wait for the first break 15-45minutes. I will inform you as soon as possible if something has changed
4) I have activated both frequencies 2.4 and 5ghz - no idea which of them where used from my Apple TV - sorry
5)
See attachment. The 3rd P9 is in the basement directly under the first P9. The other Apple TV is also at the same position but in the basement. I have tried a "old" Apple TV (no hd) the same results
br & thank you for your help
gerhard
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Same problem here.....
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I have disabled mesh for this device. At least I had no disturbance for the entire film. It wasn't a 4K film, just normal HD and stereo. Let's see if it doesn't appear in other films either. See attachment.
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also deactivated the mesh function on apple homepod - same problem there - dropouts
the p9s cost a fortune and cannot be used after the update.
:-(
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