Archer C6 (US) WiFi drops

Archer C6 (US) WiFi drops
Archer C6 (US) WiFi drops
2020-12-09 03:41:16 - last edited 2020-12-09 04:04:51
Model: Archer C6
Hardware Version: V2
Firmware Version: 1.1.7 Build 20201010 rel.49458(5553)

New Archer C6 ac1200, my 2.4 GHz wifi stops working randomly. The wireless keeps transmitting, but associating with the network comes back with a failure, and for devices already associated there is no internet access (nor access to the router via ip address). 5GHz continues working, though I can't use it for most of my devices due to range. LAN also continues working normally. A reboot of the router tends to temporarily fix the issue, though it resurfaces hours later. I have tried moving the dhcp server to a lan-only router on my network and disabling it on my Archer C6, but the problem persists. I have read that the issue has been fixed on the EU version of this router, yet that firmware cannot be applied to my US version. Any help is greatly appreciated!

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8 Replies
Re:Archer C6 (US) WiFi drops
2020-12-10 05:53:08

@hamzahskafi 

 

Hi, check the PM that I sent to you, thanks.

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Re:Archer C6 (US) WiFi drops
2020-12-15 06:12:32

@Kevin_Z 

 

The issue persists. I have sent you a pm.

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Re:Archer C6 (US) WiFi drops
2020-12-17 03:06:32

@hamzahskafi 

 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

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Re:Archer C6 (US) WiFi drops
2020-12-18 16:00:26
In email contact with your support staff. Thank you for your help.
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Re:Archer C6 (US) WiFi drops
2021-01-21 07:33:36

@hamzahskafi 
Facing the exact same situation. Is your problem solved now?

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#6
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Re:Archer C6 (US) WiFi drops
2021-01-22 19:24:29
Same issue!
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#7
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Re:Archer C6 (US) WiFi drops
a week ago

@hamzahskafi 

 

Same issue. Has anyone found a solution?

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#8
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Re:Archer C6 (US) WiFi drops
Tuesday

@CFaracheJr  @Tamzid  @DesiredWish 

 

Are you all experiencing the same 2.4G disconnect issue, while the 5G and wired connection if fine? 

 

How many devices are connected to the C6 2.4G network, and are they disconnecting at the same time? When they lose the connection, are you able to connect them back? What is the error message if you can't?

 

Please ensure you are already with the latest firmware on the Archer C6, and you can reset it to factory defaults after the firmware update, then reconfigure it to confirm.

 

BTW, if none of the above suggestions help, you can try to update the beta firmware to disable the Onemesh feature on the C6, then monitor:

https://community.tp-link.com/en/home/forum/topic/207232

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