@TP-Link My home router is Mikrotik hAP ac2. It is brand new, purchased just a week ago, and it is in perfect operation. Few days earlier I had a Netgear WNDR3700 but replaced it with Mikrotik (I no longer have access to that old Netgear router).

All other devices are working perfectly fine with my Mikrotik on both 2.4GHz and 5GHz. I have several smartphones, laptops and WiFi cameras, gaming consoles... everything works. The only issue is the RE365 which stops responding for no apparent reason, as described in my original post.

I observed the issue only with RE365 from the very beginning since I purchased it and installed the RE365 also around a week ago both with Mikrotik and older Netgear WNDR3700.

I checked the RE365 on 2.4GHz band together with 5GHz band in different combinations (2.4GHz as link to the router and 5GHz as extension and vice versa as well as both on at the same time). The RE365 still would stop responding after 4-5 hours of operation for no apparent reason. My all other wifi decvices linked to my router are operating without any single problem all the time.

Sorry to say but I am returning the unit. I will seek for some other solution to my weak wifi coverage, problably a PLC (powerline) access point in the distant room.

Hi,

Same thing happened to me, the RE365 worked fine for months and it's now the same situation. It is only configured for 2.4GHz with an Archer AX10 as main router. I have another RE365 in my house for 5GHz signal and there's no problem with it.

The faulty RE365 is completely frozen and the only thing to do is to unplug then plug it. When it hangs, I cannot access its webpage and the buttons have no action: the LEDs stay lit.

Each time, it works for few hours before the problem appears. Do you have an RMA program and should i request it?

@Djerald I am sorry to hear you got into this trouble. Luckily I was able to return my unit within 14 days after purchase with no questions asked, so I did not make RMA under warranty.

I got myself completely another solution (Powerline adapter with WiFi AP) and now - hearing this story from you - I would not buy the RE365 again.

@romack 

Seems i fixed it, i tried to use the 5GHz SSID source only from my router and now it works from days ago without issues. The 2.4GHz source was the problem.

@Djerald Well, I was working with single 5GHz only since the beginning and that's how I started having those troubles. Then I started checking with 2.4G (single) and combined 2.4/5GHz but nothing helped in my case. Hope it will work for you.