parental control profile - vanishing

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parental control profile - vanishing
parental control profile - vanishing
2020-12-25 23:20:54
Model: Deco S4
Hardware Version: V2
Firmware Version: 1.4.3 Build 20200918 Rel. 77820

Hi,

 

Parental control profile was set up on the Deco S4, but I see them vanishing from the list. 

 

I found a previous thread which is unanswered (https://community.tp-link.com/en/home/forum/topic/103041)

 

As I don't have an audit log available, I couldn't trace back. Any help?

 

Regards,

Uday

 

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Re:parental control profile - vanishing
2020-12-30 07:43:57

@USean 

Hi,

Sorry for the delay.

Did this issue happen every time you created the parental control profile?—it would be highly appreciated that you could record a video clip about this process;

Or are you able to stably reproduce the same issue?

If possible, Could you please also send me a private message about the MAC address of your main Deco?

 

Thanks a lot and wait for your reply.

 

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