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TP-Link Archer TX3000E Random Connection Drops

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TP-Link Archer TX3000E Random Connection Drops

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TP-Link Archer TX3000E Random Connection Drops
TP-Link Archer TX3000E Random Connection Drops
2021-01-03 07:51:24 - last edited 2021-01-03 08:22:13
Model: Archer TX3000E  
Hardware Version: V1
Firmware Version: 21.10.2.2

I recently upgraded my router to the TP-Link AX1500 and installed the TX3000E Wifi 6 adapter in my gaming pc. I'm running Windows 10. Everything worked fine out of the box and I get good speeds. The problem is almost every day randomly my internet connection will just drop on my gaming pc with the TX3000E adapter. At first I thought it was my router but when it happened again I tested my other devices and the internet was working fine. So I know the problem is specifically with my computer. My old tp-link wifi ac adapter was working fine before I installed this one. When the connection drops on my PC sometimes it will just lose it's connection completely and other times it will load extremely slow or only partially load pages. The only thing that fixes it when this happens is I run the windows troubleshoot on my wifi adapter and it will run for a minute or two then say "reset wifi adapter" then it works fine after that. Sometimes it will say "you're computer is configured correctly but the device or resource (DNS server) is not responding" but it usually says that the first couple times I run the troubleshooter (I usually run it immediately when the connection drops) then when I try it again it will say "reset wifi adapter" and it works fine after that. I tried reinstalling the Intel AX200 Wifi 6 driver from both the tp-link website and the intel website and had the same issues. I looked at the Amazon reviews for the TX3000E adapter and other people are having the exact same problems as me. Has anyone else had this issue or is this a known issue with this wifi adapter? Is it a hardware problem or a driver/software problem? Someone on the Amazon reviews mentioned it was a driver problem and needs to be fixed in a future update. Although the AX200 driver looks like it hasn't received any updates in almost a year. My return period for this wifi adapter is January 31st, 2021 so about a month from now. So I either want to try and fix it by then or return it and get something different. Has anyone had success with other Wifi 6 PCI-E adapters? If I return this one which one should I buy instead? Thanks for taking the time to read this. Any advice would be appreciated. 

 

Screenshots:

 

 

Full log from windows troubleshooter with sensitive information removed:

 

Details about network adapter diagnosis: 

Network adapter Wi-Fi 2 driver information:

   Description . . . . . . . . . . : Intel(R) Wi-Fi 6 AX200 160MHz
   Manufacturer  . . . . . . . . . : Intel Corporation
   Provider  . . . . . . . . . . . : Microsoft
   Version   . . . . . . . . . . . : 21.10.2.2
   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netwtw08.inf
   Inf File Date . . . . . . . . . : Saturday, December 7, 2019  9:07:47 AM
   Section Name  . . . . . . . . . : Install_MPCIEX_GENM21_200_AX_2x2_HMC_WINT_64_AX
   Hardware ID . . . . . . . . . . : 
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity)

 
Details about wireless connectivity diagnosis: 

Information for connection being diagnosed
 Interface GUID: 12789087-3b4e-4dde-9f62-cfd858e38a3b
 Interface name: Intel(R) Wi-Fi 6 AX200 160MHz
 Interface type: Native Wi-Fi

Connection incident diagnosed
 Auto Configuration ID: 1
 Connection ID: 1

Connection status summary
 Connection started at: 2021-01-03 01:08:44-234
 Profile match: Success
 Pre-Association: Success
 Association: Success
 Security and Authentication: Success

List of visible access point(s): 101 item(s) total, 64 item(s) displayed
        BSSID		BSS Type PHY	Signal(dB)	Chnl/freq    SSID
-------------------------------------------------------------------------
**********	Infra	 <unknown>	-91		5805000	 **********
**********	Infra	 <unknown>	-89		5805000	 **********
**********	Infra	 <unknown>	-90		5805000	 **********
**********	Infra	 <unknown>	-89		5765000	 **********
**********	Infra	 <unknown>	-77		5220000	 **********
**********	Infra	 <unknown>	-91		5220000	 **********
**********	Infra	 <unknown>	-89		5220000	 **********
**********	Infra	 <unknown>	-85		5200000	 **********
**********	Infra	 <unknown>	-86		5200000	 **********
**********	Infra	 <unknown>	-85		5200000	 **********
**********	Infra	 <unknown>	-90		5200000	 **********
**********	Infra	 <unknown>	-90		5200000	 **********
**********	Infra	 <unknown>	-90		5200000	 **********
**********	Infra	 <unknown>	-75		11	 **********
**********	Infra	 <unknown>	-76		11	 **********
**********	Infra	 <unknown>	-76		11	 **********
**********	Infra	 <unknown>	-80		6	 **********
**********	Infra	 <unknown>	-78		6	 **********
**********	Infra	 <unknown>	-82		1	 **********
**********	Infra	 <unknown>	-82		1	 **********
**********	Infra	 <unknown>	-89		5805000	 **********
**********	Infra	 <unknown>	-88		5805000	 **********
**********	Infra	 <unknown>	-90		5805000	 **********
**********	Infra	 <unknown>	-33		5785000	 **********
**********	Infra	 <unknown>	-69		11	 **********
**********	Infra	 <unknown>	-23		11	 **********
**********	Infra	 <unknown>	-67		6	 **********

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 7 item(s) total, 7 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 <unknown>	Yes		97	Yes		**********
  Infra	 <unknown>	Yes		99	Yes		**********
  Infra	 <unknown>	Yes		99	Yes		**********
  Infra	 <unknown>	No		99	Yes		**********
  Infra	 <unknown>	Yes		88	Yes		**********
  Infra	 <unknown>	Yes		99	Yes		**********
  Infra	 <unknown>	Yes		57	Yes		(Unnamed Network)

  List of preferred networks: 9 item(s)
   Profile: **********
    SSID: **********
    SSID length: **********
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
   Profile: **********
    SSID: **********
    SSID length: **********
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: **********
    SSID: **********
    SSID length: **********
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001
   Profile: **********
    SSID: **********
    SSID length: **********
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: **********
    SSID: **********
    SSID length: **********
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001
   Profile: **********
    SSID: **********
    SSID length: **********
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001
   Profile: **********
    SSID: **********
    SSID length: **********
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001
   Profile: **********
    SSID: **********
    SSID length: **********
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: **********
    SSID: **********
    SSID length: **********
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001

 Information for Connection ID 1
 Connection started at: 2021-01-03 01:08:44-234
  Auto Configuration ID: 1
  Profile: **********
  SSID: **********
  SSID length: **********
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP:  **********
  Security and Authentication
   Configured security type: WPA2-PSK
   Configured encryption type: CCMP(AES)
   802.1X protocol: No
   Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key recei

Diagnostics Information (Wireless Connectivity)

 
Details about wireless connectivity diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: 12789087-3b4e-4dde-9f62-cfd858e38a3b
 Interface name: Intel(R) Wi-Fi 6 AX200 160MHz
 Interface type: Native Wi-Fi

Result of diagnosis: There may be problem

Diagnostics Information (Wireless Network Adapter)

 
Details about wireless network adapter diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Native Wi-Fi MSM
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: 12789087-3b4e-4dde-9f62-cfd858e38a3b
 Interface name: Intel(R) Wi-Fi 6 AX200 160MHz
 Interface type: Native Wi-Fi
 Profile: **********
 SSID: **********
 SSID length: **********
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem

 

Collection information
Computer Name: **********************
Windows Version:

10.0
Architecture:

x64
Time:

Sunday, January 3, 2021 1:13:23 AM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:

4.0
Publisher:

Microsoft Windows
Network Adapter
Find and fix problems with wireless and other network adapters.
Package Version:

3.0
Publisher:

Microsoft Corporation
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#1
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3 Reply
Re:TP-Link Archer TX3000E Random Connection Drops
2021-01-22 07:52:51

@RileyXX 

 

Please kindly verify what is the driver version and system version of the Windows 10 as this: https://www.tp-link.com/support/faq/2722/.

 

If the driver version is not the latest 22.20.0, please give it a go and monitor the 5GHz connection again.
Download link: https://downloadcenter.intel.com/download/30112/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters

If this doesn't help, please help confirm some details, and we will try to work it out:
1. Is it possible to try this adapter on another computer and confirm if the issue persists?
2. Is there any anti-virus software running on the computer? Can you please try to uninstall it and see if that makes a difference?

3. How about the wireless signal of the 5G connection? Is it good or moderate? Try to change the 5G wireless settings on the AX1500, such as channel and channel width. As for the channel, you may run a Wi-Fi analyzer to monitor which are the clearest channels, chose them one by one; as for the channel width, you may choose 40MHz. You can also change the wireless security to WPA2-PSK/AES, then reboot the AX1500 as well as the Windows 10 to monitor.

4. Is the 2.4G connection stable on the Windows 10?

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#2
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Re:TP-Link Archer TX3000E Random Connection Drops
2021-01-23 02:45:11

@Kevin_Z I'm not using a USB adapter it's the PCI-e wifi card adapter. I am running the latest version driver 22.0.0.6. See screenshot below. I just decided I'm returning this expensive tp-link wifi 6 adapter and I'm also returning my tp-link wifi 6 router and downgrading to a 5g ac router instead. I just need something that works. I have no idea what the problem is or what it could be. Overheating issues? Driver issues? Bad card? Bad router? Overcrowded channels? I'm done trying to troubleshoot. It actually took me almost 30 minutes just to write this response because my wifi card just started acting up AGAIN. Surprise surprise

 

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#3
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Re:TP-Link Archer TX3000E Random Connection Drops
2021-01-25 06:36:19

@RileyXX 

 

We are sorry to hear that you have decided to return both the router and the adapter.sad

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Helpful: 0

Views: 1536

Replies: 3

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